Senior Business Systems Analyst

Wolters Kluwer

DXG is Wolters Kluwer's central product technology organization, uniting more than 7,000 professionals under one mission: To drive faster, customer-focused innovation through next-generation technology and lean product development.

The Wolters Kluwer Digital eXperience Group (DXG), formerly Global Platform Organization, co-creates state-of-the-art digital solutions with our businesses around the world. The DXG mandate is to grow revenue in the company’s digital products through innovation in, and adoption of, advanced technologies and tools to meet and further anticipate customer needs. The group drives innovation in Wolters Kluwer through its user experience center of excellence, focused on customer-centric product development, and its artificial intelligence center of excellence, applying cutting-edge technologies for the next generation of expert solutions.

About the Role

We are seeking a Senior Business System Analyst to join our team in the Netherlands. This role combines advanced business system analysis expertise with strong project management capabilities. You will act as a key liaison between business stakeholders and technical teams, ensuring that requirements are clearly defined, solutions are aligned with business objectives, and align with project management to ensure projects are delivered successfully. The role involves collaboration with remote teams in India and the USA, requiring flexibility in working hours to accommodate time zone differences.

Responsibilities

• Business Analysis

  • Elicit, document, and validate business requirements from stakeholders.
  • Translate business needs into functional specifications and user stories.
  • Conduct impact analysis and feasibility studies for proposed solutions.
  • Support SDLC activities, including backlog refinement and sprint planning.

• Project Management

  • Plan, coordinate, and monitor project activities to ensure timely delivery.
  • Manage scope, risks, and dependencies across multiple workstreams.
  • Facilitate communication between cross-functional teams and stakeholders.

• Stakeholder Engagement

  • Act as a trusted advisor to business units, ensuring alignment with strategic goals.
  • Conduct workshops, presentations, and status updates for senior management.

• Quality & Compliance

  • Ensure deliverables meet quality standards and regulatory requirements.
  • Support user acceptance testing and oversee defect resolution.

Competencies & Expectations

• Technical & Professional Skills

  • Advanced business system analysis and SaFe practices.
  • Strong project management and organizational skills.
  • Systems thinking and ability to anticipate downstream impacts.
  • Data interpretation and decision support.

• Behavioral Competencies

  • Influencing and negotiation with diverse stakeholders.
  • Collaboration across functions and geographies.
  • Adaptability to change and ambiguity.
  • Structured problem-solving for complex issues.

Skills & Experience

• Education: Bachelor’s or Master’s degree in Business, IT, or related field.
• Minimum 5+ years in business analysis roles, preferably in complex, multinational environments.
• Proven experience managing projects or leading initiatives in an Agile/Scrum setting.
• Strong understanding of SDLC, Agile methodologies, and tools (Jira, Confluence).
• Familiarity with data modeling (diagrams) is a plus.
• Analytical and conceptual thinking.
• Excellent communication and facilitation skills.
• Ability to manage multiple priorities under time-sensitive deadlines.
• Languages: Fluent in English (Dutch is a plus).

Why Join Wolters Kluwer?

If making a difference matters to you, then you matter to us.

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time. Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers. We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.