Customs Trainer

Join Flexport and Help Shape the Future of Global Trade

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Core Responsibilities:

Educational and Training Support

• Develop and deliver training materials on customs entry processes, procedures, and regulatory requirements in collaboration with Flexport Customs Compliance
• Create and maintain educational resources, including process guides, work instructions, videos, system tutorials and/or in-person trainings
• Conduct onboarding sessions for new team members on customs brokerage fundamentals as a support for Associate Managers and Managers
• Support continuous learning initiatives and stay current with regulatory changes and industry best practices
• Facilitate workshops and knowledge-sharing sessions across operational teams as recommended by Customs Compliance and Head of Customs

• Collaborate with operations teams to identify process improvement opportunities
• Help resolve entry-related issues and support problem-solving efforts

• Project: Review all training materials and operational guidance reflect current regulatory requirements in combination with Customs Compliance
• Support compliant use of internal systems and processes

NOTE: Customs Compliance will maintain responsibility for broker education as required by 19 CFR §111

Required Qualifications

• 2 years of experience in customs brokerage, international trade, or related field
• (External Candidates) Strong understanding of customs systems, ability to learn quickly and operationalize Flexport’s systems into clear instructions
• Strong understanding of customs entry processes and procedures
• Knowledge of customs regulations, tariff classifications, and trade compliance requirements
• Excellent communication and presentation skills
• Strong attention to detail and organizational abilities
• Ability to work collaboratively in a team environment
• Willingness to travel, as needed for in-person trainings

Preferred Qualifications

• Licensed Customs Broker or progress toward licensing
• Experience in training, education, or knowledge management roles
• Understanding of trade agreements and preferential duty programs

Skills and Competencies

• Analytical thinking and problem-solving abilities
• Organizational perspective to set and define training roles
• Adaptability to changing regulations and requirements
• Time management and ability to prioritize multiple responsibilities and projects
• Professional written and verbal communication
• Proficiency in Microsoft Office Suite and learning management systems

The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position in the posting's respective region. Our salary ranges are determined by role, level, and location. Within the range displayed, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education and / or training.

The US base salary range for this position (this does not include bonus, equity and benefits):

$67,990 - $84,975 USD