Key Account Manager Benelux

At Catawiki, every day brings the extraordinary! Whether it’s Daniel Ricciardo’s Formula 1 Car, a Woolly Mammoth’s Skeleton, Lady Gaga's Jumpsuit or Usain Bolt’s running shoe, we encounter exceptional objects every day.

We're a one-of-a-kind marketplace for buying and selling special objects! Each week we offer over 75,000 unique items in auction, carefully curated by our passionate in-house experts. Having sold over 20 million unique objects to date, we’re on a mission to become the world’s most popular destination for special objects. As a growing, diverse and sustainable scale-up, we proudly live by our core values:

• Taking ownership and driving impact
• Being open to change and feedback
• Being passionate about our mission and our customers.

If these values resonate with you, we’d love to explore how you can join us on this exciting journey!

About the role
Catawiki Collectables is looking for an experienced Key Account Manager to drive the Benelux market. This role will be based in Amsterdam, working closely with the team lead and the rest of the sales team (minimum 2 days working from the office). The Key Account Manager plays a pivotal role in driving GMV growth from the existing seller portfolio. As a key member, you will not only handle key account management responsibilities but also bring sales expertise into the team and coach other account managers, providing guidance and support to help them improve their performance. The Key Account Manager is an integral part of the Collectables Supercluster Sales team, reporting to the Team Lead and Sales Director.

You will conduct data analysis to identify trends, opportunities, and challenges, and develop and implement strategies to capitalise on these insights. Utilising CRM tools to manage seller interactions, tracking performance metrics, and identifying opportunities for growth and improvement in the seller portfolio will be key. You will negotiate commercial terms and manage contracts with key accounts to ensure mutually beneficial agreements and long-term partnerships.

About the team
The Collectables Account Manager Team at Catawiki is a dynamic and collaborative group of professionals. As members of the Collectables Sales team, we play an essential role in shaping Catawiki's success. Each Account Manager is responsible for their territory and categories and makes sure to lead the strategy and success of the sellers. We use our knowledge to create plans that fit our area and drive Catawiki to grow to its next level. This means we know a lot about the market, and we use this information to make our strategies work. We work closely as a team, sharing learnings and success stories and coming up with new ideas. This helps us stay on top of what's happening in the collectables market. The Account Manager team is a group of passionate individuals who love what they do. We are on a mission to make Catawiki the ultimate destination for collectors and passionate enthusiasts to discover amazing items and for sellers to connect with buyers in the most exciting way possible.

What you'll do

• Seller Development: Develop deep knowledge of sellers' needs and educate them on fulfilling key performance indicators (KPIs) such as Lot Submissions, Average Lot Value and Sell Rate.
• Strategic Planning: Establish medium and long-term strategic growth plans for our assigned sellers, aligning closely with Category Managers and Sales Lead / Director.
• Communication: Regularly present progress updates to management and peers, ensuring transparent communication on the performance of our accounts.
• Collaboration: Partner with experts to accelerate the growth of sellers, fostering profitable growth and lasting relationships through various communication channels, including phone calls, face-to-face meetings, email, and participation in fairs.
• Leadership: Lead commercial strategies within your territory in collaboration with the experts. Set up sales meetings with experts and sellers and lead the conversations to produce meaningful action items that make an impact.
• Business Reviews: Conduct regular business reviews where commercial processes, main KPIs and data are explained and translated into actionable insights.
• Customer Experience: Educate sellers on driving a positive customer experience to buyers, ensuring a seamless transaction process.
• Innovation: Translate new opportunities into commercial actions that contribute to the continuous growth and success of Catawiki.

What you’ll bring

• +5 years of experience in Sales and/or Account Management
• Excellent communication skills regardless of channel (in person, phone, email, cross-team)
• Fluent in Dutch and English
• Nurture strategic relationships with top sellers and demonstrate a deep understanding of the company and the sellers' needs.
• Possess a strategic mindset to drive growth and excellence in the marketplace.
• Skilled in negotiation to secure profitable deals and partnerships.
• Work autonomously, demonstrating excellent organisational skills.
• Display a genuine passion for collectables or perhaps have a collection yourself, allowing you to understand the language of our sellers.
• Open to regular travel to meet top sellers in Benelux.
• Based in or close to Amsterdam.
• Capable of using Google tools (sheet, slides) and analysing and interpreting data; experience with HubSpot is a plus.

Why You'll Love Working with Us

• Create a Visible Impact by working at scale in a global organisation that serves millions of customers across 80+ categories. In our flat structure, every role has a broad scope that directly impacts both our customers and the business.

• Learn and Grow with Us through our Learning & Development initiatives, which include clear development plans and mentorship programmes designed to support your career progression.

• A Culture of Connection defines us. We’re a passionate, diverse and collaborative team of 800+ Catawikains and 60+ nationalities, all coming together to build a one-of-a-kind marketplace. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to our team.

• Celebrate Life’s Moments with us at Catawiki. When you join us, you’ll receive a €100 Catavoucher, and on each birthday, you'll get a €50 Catavoucher to celebrate. Enjoy an extra day off each year to "Pursue Your Passion". We also recognise significant work anniversaries (3, 5, 8, 10 years) with additional time off, plus extra leave for life’s big moments like marriage, engagements, or moving house.

Please note that benefits can vary by location. For specific information regarding what’s available in your country, please consult your recruiter.

Our Offices and Way of Working

Our vibrant offices in Amsterdam, Paris and Lisbon are designed to inspire and connect. Most Catawikians are within commuting distance of one of our offices and enjoy the flexibility of a hybrid work model. That said, some roles may be an exception: if the job description states that the position is fully remote or 100% office-based, that arrangement will apply instead.

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.