Operational Risk Manager Primary and Secondary Processes

Do you want to make a difference and contribute to creating a better world? Are you interested in developing your skills and knowledge, while putting your ideals to work? Join us, we are a frontrunner in ethical banking and global impact investing, and we need people like you to make change happen.

We believe that money can change the world for the better. In fact, our organisation was founded on this belief. Our mission is to create a society that protects and promotes the quality of life of all its members with human dignity at its core.

At Triodos, every decision matters, and Operational Risk Management ensures those decisions are made with confidence and integrity. By safeguarding the resilience of our processes and partnering closely with the business, we create the foundation for ethical banking to flourish. Our work isn’t just about managing risks; it’s about enabling positive impact. We protect what truly matters - our clients, our values, and our ability to drive change - so that together we can build a financial system that serves people and planet.

To strengthen our team, we are looking for a dedicated professional Operational Risk Manager Primary and Secondary Processes.

Profiel

How you will make a difference

As a trusted ORM partner, you’ll help the business take the next step in risk maturity – strengthening resilience and enabling sustainable growth. Your responsibility spans key areas of primary and secondary processes for Triodos branches in Belgium, the Netherlands, Germany, Spain, and our Head Office, giving you a unique opportunity to influence risk management at an international level.

We’re looking for someone with a forward‑thinking mindset who can leverage AI or other innovative approaches to take Operational Risk Management to the next level. The ideal candidate fully embraces AI, brings deep knowledge of its applications, and uses it to drive efficiency and continuous improvement within ORM.

As a part of your role, you will:

• Be a dedicated ORM partner to the business
• Drive efficiency and continuous improvement within ORM.
• Execute effective 2nd line oversight and support by monitoring and challenging 1st line on the effectiveness of their operational risk management activities as well as supporting 1st line by enhancing operational risk understanding.
• Leverage our GRC platform (ServiceNow) to drive key risk processes, including supporting RCSA execution, assessing and improving control design, monitoring control effectiveness, and ensuring timely action tracking and closure.
• Contribute to (Strategic) Change projects to ensure effective follow-up of risk processes and procedures.

What you will bring

Your unique potential and your values matter for us most. We look for people who are self-aware and who think in a holistic way, always conscious about their impact on society, environment, and the economy.

To succeed in this role, you will

• Deliver high-quality results with energy and focus in a dynamic, fast-changing environment.
• Combine accuracy with flexibility, adapting priorities as needed.
• Demonstrate strong stakeholder management and communication skills.
• Build trust as a well-organized, professional team player across diverse teams.
• Act as a true Risk Partner, balancing a risk mindset with business understanding.
• Share knowledge and support a positive, learning-oriented culture.
• Be a constructive challenger, pragmatic, solution-minded, and resilient.
• Show curiosity and eagerness to understand how the business works.

Additionally, you have

• Solid experience in Operational Risk Management, ideally within banking.
• Substantial practical expertise in AI and Data Management to design innovative solutions, optimize risk processes, and drive efficiency across ORM.
• Strong analytical skills, ICT literacy, and curiosity for emerging technologies.
• Experience working in a multicultural environment.
• Professional command of English.

A proactive, collaborative attitude, openness to feedback, and high integrity are essential.

Soft skills such as constructive challenge and a growth mindset are valued as much as technical expertise, fostering a culture of continuous improvement and cross-functional collaboration.

Your future colleagues

The Operational Risk Manager Primary and Secondary Processes is a Group-level role reporting to the Head of Operational Risk Management Primary and Secondary Processes. You will join a team of about seven colleagues based across different countries and work closely with ORM IT, and ORM Triodos Bank UK to steer risk activities for primary and secondary processes across the Group.

The Operational Risk Management team fosters a culture of collaboration, transparency, and continuous improvement, where diverse perspectives are valued and every team member is empowered to share ideas and challenge assumptions. Together with First Line Risk, Internal Audit, and Compliance, we work as one team to ensure every aspect of non-financial risk is managed effectively.

Wat we bieden

What we offer you

An inspiring work culture

The most important thing about working with us is that you are part of community that is changing the world for the better. We are constantly improving our work culture to create conditions where every person can thrive, so you are able to:

• find a sense of meaning in your work
• create positive energy and impact with your co-workers
• build mutual trust and respect in working relationships
• enjoy fulfilment at a professional and personal level

A comfortable working environment

Our award-winning sustainable head office is based in Driebergen-Zeist, the Netherlands at the Reehorst Estate, just a 3 minutes’ walk from the train station. Combined with working from home, it is an inspiring place to work and connect with your colleagues.

And of course, great remuneration and working conditions

• a salary appropriate to the position, our remuneration policy and your experience
• an attractive pension policy
• a mobility card (including free private travels)
• flexible working hours and the opportunity to work from home
• reimbursement of a company bicycle to the max of € 1,500
• 30 holiday days with a 40-hour working week, plus the option of buying 2 weeks of extra holiday days
• extra leave to contribute to voluntary work
• a range of education and training opportunities
• the option to join our collective health insurance
• a working from home allowance per home office day
• suitable home office equipment up to € 750 every 5 years

Sounds interesting?

If you feel that you want to make a difference, don’t hesitate to join the Triodos community by applying for this role.

The closing date for applications is: 26.12.2025

If the role interests you but you still have some questions, please connect with us. If there are any additional adjustments you may need during the application process, please email: [email protected]

We also don’t want to miss out on candidates who feel they don’t exactly match the job description, so if this is a role that sounds interesting to you, and you feel you could add value, please apply!

Who we are

Triodos Bank is a leading expert in sustainable banking, founded in 1980 in the Netherlands, with branches in Belgium, Germany, United Kingdom, and Spain.

Triodos Investment Management is a globally recognised leader in impact investing, that currently manages 20 funds invested in both Europe and emerging markets.

Triodos Regenerative Money Centre is our business unit launched in 2019 with the explicit goal of restoring and regenerating nature and society.

We are a certified B Corp since 2015. B Corp is a growing global community of successful and sustainable companies that create positive social impact and change.

We are also one of the founders of The Global Alliance for Banking on Values, a global network of independent banks using finance to deliver sustainable economic, social, and environmental development.