Experienced Product Owner E-commerce Web & App

WE ARE DENIM HEADS.

We love denim. Live and breathe it. It’s in our DNA. At G-STAR, we see no limit to what denim can do. We believe it can be a force of progress and innovation for both people and planet. How? By hiring the most creative, curious and caring minds. People who think beyond fashion. Bringing big ideas to big challenges. Driven by possibility. Those who work hard, make mistakes, but always continue to grow. Denim is in our DNA, our people are our stitching. Join the denim heads making raw denim!

HERE’S WHAT WE’LL DO TOGETHER:

The Product Owner E-commerce Web & App is responsible for optimizing the online e-commerce offerings and experience of our .com websites and the Mobile Apps (Android and iOS). You will work closely with CRO, UX, and other product owners to ensure a customer journey that surprises and delights while providing the most authentic G-STAR brand experience.

With a goal-oriented mindset, you will ensure that KPIs are aligned and set for each project, and later measured to show progress. You will act as a liaison between the Digital business team, Online marketing and CRM teams, and the technical development teams, ensuring all requirements and perspectives are represented in delivering the most optimal customer experience. In addition to our .com websites, the App is a major focus as one of the main driving channels of customer engagement and continued loyalty.

In this role, you will be responsible for driving increased usage of these channels by our customers and ensuring an experience that exceeds customer expectations. The scope encompasses all elements of the Digital platform, including apps, websites, content, imagery, navigation, customer journey, customer experience, creative, back office tooling, and third-party plug-ins.

YOUR TASKS & RESPONSIBILITIES:

• Work with the Digital team, Marketing team, and wider business to define and agree on the features and functionality required for expanding and optimizing the Customer Experience on Web and within the Apps.
• Clearly communicate all aspects of Product development on an ongoing basis to all stakeholders.
• Own the Web and App experience to ensure it meets or exceeds our brand expectations, and work to drive it even further.
• Document features and functionality in a standard way in the Product Backlog, using an Agile toolset such as Jira, and work with Business Analysts and Architects in detailing the relevant Epics and Stories.
• Conduct the backlog grooming process with Business Analysts, Architects, other Product Owners, and key members of the development team.
• Provide clear prioritization and planning of the delivery of the feature map and assist with their sizing and clarification, involving relevant members of the Digital project team, Digital business team, Programme Office, Marketing team, and wider business where relevant.
• Provide clear descriptions of product features for easy comprehension by the development teams.
• Set clear deadlines for product development and work with the Project team, Release Manager, and Test Manager to define release dates for product features.
• Attend daily stand-ups and work with Project and Business teams to ensure that any blockers are owned and cleared, providing any relevant escalation paths for resolution.
• Provide regular feedback to all stakeholders on the backlog and sprint achievements, communicating progress.
• Provide industry insight, innovation, and relevant expertise to ensure the e-commerce product is developed with best practices while optimizing the brand and customer experience.
• Own and communicate the product roadmap, including the core platform experience plans, in-house systems (where relevant), and third-party tools.
• Test newly delivered stories and ensure they deliver the required outcome.
• Assess and report the effectiveness of new features through analytics and reporting, as well as understanding the optimization of efficiency gains from any back-office enhancements.

WHAT YOU BRING TO THE TABLE:

• Degree with a focus on Business Administration, Communication, IT, or related areas, or an equivalent combination of education and experience.
• Excellent English written and verbal communication skills at all levels, both technical and non-technical. Dutch speaking at a proficient level.
• 5+ years of experience working in a Digital and/or eCommerce environment.
• 4+ years working as a Product Owner or in a project management-related role, preferably in an agile working setup.
• Solid knowledge of the Agile development process and tools.
• Good working knowledge of systems and business requirements processes.
• Experience working as a Product Owner, Product Manager, or Senior Business Analyst on a global scale B2C Ecommerce platform.
• Experience with third-party tools such as SAP-CX, Algolia, Amplience, Adyen, Forter, CRM & CDP, Consent management (like Onetrust), GTM/Google Analytics, Ads and Campaign management, Order management, PIM, and other similar applications.
• Proven experience working within business transformation projects in complex technical and cultural environments.
• Highly experienced in communicating complex requirements to business leaders.
• Experience evaluating and managing third parties.
• A strong passion for Digital Technology, and experience working within omni-channel retail, preferably at a global scale.
• Experience with AI, Web and App development, and test automation is a bonus.

WHAT WE BRING TO THE TABLE:

Located in Amsterdam, our G-STAR HQ offers the chance to work in a diverse environment, with a team of about 300 employees who represent more than 35 nationalities. We all work and collaborate together to be on top of the game and become the number one denim brand! Beyond a competitive salary, working at G-STAR brings many other perks and exciting opportunities:

• A work environment that offers room for fun, inspiration, and innovation,
• A clothing budget to showcase your personal style while representing G-STAR,
• A healthy lunch at our canteen,
• Free access to learning and development platforms Udemy and Goodhabitz,
• Flexibility to work from home 1 day a week,
• A discount on a new bicycle and gym membership.