PLC Controls Support Engineer

Are you the technical guru that we seek? Do you love combining technology with travel? And do you want to support live logistic process automation systems running worldwide? Then this is your opportunity! 🚀

In a world full of industrial automation, service is of the utmost importance. This requires skilled people with a high customer focus. Will you go the extra mile to find the root cause of a problem? Do you enjoy traveling to the customer where needed, to add immediate value by installing new software, solving problems, or implementing improvements?

Your role

You will work with our in-house developed libraries based on PLC Siemens / Step7 and Tia Portal. This software controls our automated material handling systems, utilizing innovative technologies and equipment to ensure our customers experience maximum value from their process automation. Your work will have an immediate impact on the systems installed at our customers' sites!

As the last level (3rd) support within the Service Desk organization, your primary tasks include analyzing incidents to restore service and identify the root cause. Preventing issues is better than reacting, so you will develop solid and permanent solutions and lead their implementation. Most support is provided remotely via a VPN connection, but you will also regularly visit customers to perform upgrades, health checks, and other changes as we continue to improve our systems on site. Traveling is a key factor of this role, accounting for up to 25% of your time. This position comes with more challenging tasks, and we would like to invite you for a personal conversation to discuss the full scope.

Your responsibilities:

• Managing the most complex, often multidisciplinary, incidents and problems.
• Implementing changes and ensuring the latest deployments/upgrades are successfully implemented at the customer site.
• Continuously improving our processes and products, including tools and technologies.
• Contributing to a high-quality knowledge management and training environment.
• Encouraging collaboration between colleagues, departments, and customers.
• Introducing new products and services within the team.

Your workplace is flexible, and you have the option to work from home. We value personal contact with your colleagues and enjoy seeing you in the office, where you can share your knowledge and experiences.

Who are you?

You are a go-getter who does not give up until you find a solution. With frequent customer contact, it’s essential to listen and translate their challenges into technical solutions. Excellent communication skills are key, and working in a team gives you energy, resulting in a positive atmosphere where we always help each other. Additionally, you:

• Have a technically oriented education.
• Possess profound knowledge and relevant working experience with Siemens PLC/Tia Portal.
• Have knowledge of embedded controllers and industrial networks (e.g., PROFINET, CIP Ethernet/IP, Asi).
• Are curious, flexible, and eager to learn, continuously improving technology, processes, and yourself.
• Have a problem-solving mindset with strong analytical skills and a proactive approach.
• Are willing to participate in our stand-by rotation every 7 weeks for compensation.

This position offers a competitive salary range of €4,700 to €5,700 gross per month (excluding 8% holiday allowance). By exceeding performance expectations, you even have the possibility to grow outside this scale.

Your team

If you love working in an international organization and interacting with diverse cultures daily, then Vanderlande is the place to be. Your team consists of 12 motivated engineers with a technical background who take care of our customers within the segments Airports, Warehousing, and Parcel.

Our team is an important part of the Service Desk, responsible for delivering outstanding services 24/7 with the end goal of having a happy customer.

How do we do this? With dedication, collaboration, and by learning from each other. Of course, there is room for a healthy dose of humour. We want you to enjoy coming to work! 😄