Communication internship: maturing the transfer to sustaining process

Join ASML’s Customer Support DUV Service Engineering Team

Be part of progress. Customers make extraordinary investments in ASML machines and systems. Customer Support (CS) works towards ensuring the systems in customers’ fabs are running at the highest levels of predictability and availability. Our focus is to keep them operational through maximizing yields and minimizing downtime in a cost-effective way to realize our service business objectives.

CS DUV Service Engineering is part of the CS Central organization and serves as the technical interface between field engineers and the central organization, including D&E. Our department translates field scanner performance and field issues into structural solutions and requirements for new to-be-designed systems. We define, implement, and drive solutions for these structural issues to optimize service costs for both the install base (over 3,000 DUV scanners) and future scanner generations. This is a dynamic environment, where our department faces and solves the challenges arising from the continuous growth of our installed base in both numbers and complexity.

Your assignment

As an intern, your main objective is to improve the maturity of the transfer to sustaining process by focusing on process documentation. You will:

• Analyze the current transfer to sustaining process: Review existing documentation, workflows, and stakeholder feedback to identify strengths, gaps, and opportunities for improvement.
• Collaborate with cross-functional teams: Work closely with engineers, process owners, and documentation specialists to gather input, validate improvements, and drive adoption.
• Support training and roll-out: Assist in creating training materials and supporting the roll-out of improved documentation and processes.

Your profile

• Background in Communication, Engineering, or a related field
• Strong analytical and problem-solving skills
• Ability to work collaboratively in a team environment
• Excellent written and verbal English communication skills

Other requirements you need to meet:

• You are enrolled at an educational institute for the entire duration of the internship
• Attach your cover letter with a clear motivation explaining why you are interested in this internship assignment in particular
• You need to be located in the Netherlands to perform your internship. If you are currently living or studying outside of the Netherlands, your CV/motivation letter should include your willingness to relocate
• If you are a non-EU citizen studying in the Netherlands, your university must be willing to sign the documents relevant for doing an internship (i.e., Nuffic agreement)

About ASML

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast, and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia, and the US.