AMS Support Business Analyst - SAP - Dutch Speaking

Key Responsibilities:

• Requirements Gathering and Analysis:
  • Work with clients and stakeholders to gather and document business requirements.
  • Analyze and translate business requirements into functional specifications for AMS projects.
  • Conduct gap analysis to identify areas for improvement and recommend solutions.
• Support and Issue Resolution:
  • Provide first-line support for AMS-related issues, ensuring timely resolution and minimal disruption to business operations.
  • Escalate complex issues to appropriate technical teams and follow up to ensure resolution.
  • Maintain a log of support requests and resolutions for future reference and analysis.
• Process Improvement:
  • Analyze existing business processes and systems to identify inefficiencies and areas for improvement.
  • Develop and implement process improvement initiatives to enhance system performance and user experience.
  • Monitor the effectiveness of implemented solutions and make adjustments as necessary.
• Documentation and Reporting:
  • Prepare and maintain detailed documentation of business requirements, processes, and system configurations.
  • Generate regular reports on system performance, support requests, and project status.
  • Provide clear and concise communication of findings and recommendations to stakeholders.
• Collaboration and Communication:
  • Work closely with technical teams, project managers, and other stakeholders to ensure successful delivery of AMS projects.
  • Facilitate meetings and workshops to gather requirements and discuss solutions.
  • Act as a liaison between business users and technical teams to ensure alignment and effective communication.
• Training and User Support:
  • Develop and deliver training materials and sessions for end-users to enhance their understanding of AMS solutions.
  • Provide ongoing support and guidance to users to ensure they can effectively utilize the system.