Chief of Staff

TicketSwap is on a mission to be the experience marketplace every fan loves. With over 18 million users across 36 countries, we’re building a safe, secure and fair way for fans to experience their favorite artists, festivals, sports teams and more.

We partner with event organizers and ticketing companies worldwide to bring transparency, trust and delight to live experiences, and we’re scaling fast. From our Amsterdam HQ, we’re expanding our footprint across Europe and beyond.

To help us stay focused and effective during this next stage of growth, we’re looking for a Chief of Staff: a strategic enabler who will act as the right hand to our CEO and help drive alignment, clarity, and execution across the company.

What You’ll Do

As Chief of Staff, you’ll work closely with the CEO and collaborate with the Leadership Team to ensure that strategic priorities are clearly defined, well executed, and aligned across all departments.

You’ll act as a trusted sparring partner and integrator, connecting leadership vision with operational execution. This is not a line management role. Instead, you’ll enable leaders and teams to work more efficiently, reduce friction, and help the organization move faster and smarter.

You’ll play a central role in goal-setting (OKRs), cross-functional collaboration, and strategic project coordination, helping TicketSwap become even more scalable, data-driven, and future-proof.

Key responsibilities:

• Drive execution of strategic priorities: translate company vision into clear initiatives, ensure alignment, and track progress across teams.
• Own the OKR framework: coordinate goal-setting, ensure visibility of progress, and report on results to the CEO and leadership team.
• Coordinate and accelerate cross-functional projects: bring the right people together, align timelines, and ensure initiatives stay on track.
• Identify and enable process improvements: uncover inefficiencies, propose optimizations, and work with teams to automate or improve workflows.
• Prepare concise and compelling slide decks for investor, leadership and company wide meetings, ensuring key insights and progress are clearly communicated.
• Conduct analysis and research to support decision-making: whether it’s market insights, competitor reviews, or internal performance tracking.
• Foster clarity and alignment: ensure key messages, priorities, and outcomes are well-communicated and understood across the organization.

About You

This is a position for someone who’s excited to make a lasting impact as a Chief of Staff. You’ll thrive here if you’re eager to commit for several years, operate through influence rather than authority, and enjoy being a team of one who gets things done hands-on. Low ego is important, you shine when others shine. While the Chief of Staff role can be a great launchpad toward future leadership, we look for people that are excited about the role itself. Success here comes from mastering execution, alignment, and impact first.

• 5+ years of professional experience in a similar role in fast-growing tech or digital scale-ups, or as a strategy consultant supporting high-growth businesses, ideally in operations, strategy, or business management roles.
• Proven ability to coordinate cross-functional initiatives and deliver results without formal authority.
• Strong analytical and problem-solving skills, you use data to drive insights and decisions.
• Highly organized and structured, able to bring clarity to complex challenges.
• Excellent communicator and relationship builder, you can influence without authority and create alignment across stakeholders.
• A proactive change agent who thrives on improving how things work.
• Comfortable switching between big-picture strategy and hands-on execution.
• Tech-savvy and curious about how automation and digital tools can enhance productivity.
• You are based in the Netherlands and eligible to work here.
• Fluent in English, both written and verbal.

Why You’ll Love It Here

• Partner directly with the CEO on the company’s most strategic priorities.
• Play a central role in shaping how we scale globally.
• Join a mission-driven company that’s transforming how fans experience live events.
• Hybrid work setup from our Amsterdam HQ.

Some of your colleagues 💙

Hadewych – COO

Ruben – CPO

Jan – CEO

Erik – CFO

• Hybrid friendly work environment
• 25 holidays +1 per year (max 28)
• Friday drinks at the office
• Urban Sports Club Membership
• Pension plan, fully paid by TicketSwap
• Free healthy and varied lunch
• Kickboxing classes at the office
• MacBook provided
• Access to OpenUp: mental well-being
• Remote working policy
• Snacks and drinks at the office
• Epic company parties