Interim Account Receivables - Dispute Manager

About the role:

We are seeking an experienced Account Receivables – Dispute Manager for a freelance assignment (3–6 months) to lead and optimize our global dispute management process. In this interim role, you will ensure the timely resolution of customer disputes, safeguard company revenue, and strengthen our overall customer satisfaction and cash collection performance.

This assignment requires a strong operational leader with hands-on expertise in dispute management, stakeholder coordination, and process improvement within a complex, international finance environment.

The impact you’ll make:

• Lead the end-to-end dispute management process — from investigation to resolution and customer communication — ensuring on-time collection of accounts receivable.
• Monitor dispute aging and drive timely closure in line with internal SLAs and compliance standards.
• Analyze dispute trends and root causes, providing insights and recommendations to reduce recurrence.
• Collaborate cross-functionally with Sales, Customer Service, Credit, and Finance teams to resolve issues efficiently and sustainably.
• Maintain accurate dispute records in the ERP/accounting system and ensure data integrity.
• Report regularly on dispute volumes, resolution timelines, and outstanding balances for leadership visibility.
• Identify and implement process improvements, enhancing dispute resolution effectiveness and customer satisfaction.
• Coach and support AR team members in best practices for dispute handling.
• Ensure audit readiness and compliance with company and regulatory requirements.

The skills and knowledge you’ll bring:

• Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
• 5+ years of experience in Accounts Receivable, Credit, or Dispute Management within a multinational setting.
• Strong analytical and problem-solving skills with a structured approach to issue resolution.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in ERP systems (e.g. SAP) and advanced Excel skills.
• Ability to work independently under pressure, managing multiple priorities in a fast-paced environment.
• A customer-focused and solution-driven mindset.

Ready to make an impact?

From developing game-changing air fryers to perfecting the art of coffee making, Versuni’s purpose is turning houses into homes — and we’re calling on your talent to bring it to life. Join our global team of 6,000+ passionate individuals, work with world-class brands, and shape the future of home living. We’re ready for you — are you ready for us? 😊