System Engineer Office Automation

Continuous Improvement of the Digital Workplace at bol

How do you make our customers happy?

You build and manage the digital infrastructure that enables 3,000+ bol colleagues to optimally serve 13.7 million customers. From Active Directory to Azure Virtual Desktop, from telephony to enterprise storage – you keep the IT foundation robust yet flexible. With 1,200 Macs, 2,600 Windows laptops, and 1,000 mobile devices, our entire platform runs on the infrastructure you design, implement, and continuously optimize. Perfectly functioning digital workplaces that facilitate innovation? That’s what gets you excited.

The biggest challenge

Stability versus innovation. That’s where the tension lies. Our colleagues expect workplaces that ‘just work’ 24/7/365, but bol is a dynamic environment. When do you roll out which update? How do you modernize an environment without causing the service desk to ‘explode?’ And how do you automate manual work without losing critical knowledge? These are daily dilemmas, because with our innovation pace, we can’t afford to wait until ‘everything is perfect’…

What you'll do as the System Engineer for Office Automation

You work in the System Management Team within Office Automation – a department of 23 IT professionals spanning Service Desk, System Management, and Access. You ensure a dependable backbone for our internal IT environment: from onboarding new colleagues to executing impactful enterprise infrastructure projects. The Service Desk handles first-line questions, but escalates to you when the technical complexity exceeds their knowledge. As a System Engineer, you’re the link between daily support and strategic innovation. You optimize the environment (Active Directory, telephony, VDI, M365) and work on transformation projects, such as migrating servers to Azure and implementing Azure Virtual Desktop. You’re responsible for the technical stability and continuous evolution of our workplace infrastructure. And for solving every complex puzzle that requires your input and expertise!

• Design, build, and improve workplace solutions
• Ensure robust and secure server infrastructures
• Implement proactive monitoring and solutions
• Provide expert support for complex technical issues
• Realize the workplace of tomorrow with your team
• Automate processes wherever possible to maximize efficiency

Why you can make a difference

You’re an experienced engineer who knows Windows and VMware environments inside out. You feel at home in the Windows Server ecosystem, including Active Directory, DHCP, and DNS. Virtualization holds no secrets for you – whether it’s VMware vSphere or desktop virtualization with VMware Horizon. Your expertise spans enterprise storage solutions to network infrastructure. Experience with modern cloud technology, including Azure, Infrastructure as Code, and Microsoft 365 is a plus, as is knowledge of EntraID and Intune. But most importantly, you’re a team player who enjoys sharing knowledge and actively contributes to the team’s development and the environment we support. That combination of deep technical skills and team focus makes the difference between a reactive and proactive IT department.

3 reasons why this is (not) for you

• Fan of manual labor You believe extensive automation takes the craftsmanship out of IT
• Legacy loyalist You swear by on-premise and love applying legacy band-aids
• Solitary system administrator You view the Service Desk as your personal buffer against end users

• Infrastructure innovator You get excited about modern, scalable workplace solutions
• Automation alchemist You transform manual drudgery into streamlined automated processes
• Team technician You share knowledge as efficiently as you write scripts

Where you'll work

You’ll join the System Management Team within Office Automation, a 23-person IT department that manages the workplace infrastructure for all bol colleagues. The atmosphere? Invigoratingly pragmatic and profoundly technical, with room for complex challenges and growth opportunities toward senior technical or team lead roles. We’ve been reinventing retail since 1999 – and that requires a solid IT infrastructure that’s flexible enough to scale with innovation. We take a data-driven approach, share learnings openly (including mistakes), and measure impact in terms of improved workplace availability and the adoption of new technologies. Ready to take bol’s digital workplace to the next level?

Perks of having a blue heart

Flexible working: We bring the best of both worlds together by working 50% at the office and 50% at home. This way, we find a balance between organisational and individual needs.

The culture and the office: Our colleagues work hard to make the daily lives of our customers easier and more fun. But of course, we do this in an inspiring and creative environment!

Travel expenses: Whether you travel by public transport or car, we’ve got you covered with reimbursement and electric car charging facilities.