Internship | Customer Care

Kickstart Your Career with an Exciting International Tech Scaleup

Ready to kickstart your career with an exciting international tech scaleup? As a Customer Care intern, you’ll have the chance to take full ownership of your work and make a real impact from day one.

We’re on a mission to become the go-to destination for students across Europe to find a trusted home away from home. We make every move simple and seamless, so students can focus on what really matters: studying, exploring, and growing in their new city.

With HousingAnywhere, Kamernet, and Studapart under our roof, we’re proud to be Europe’s largest mid-term rental platform. And we’re just getting started.

Our international teams are driven by a shared purpose: to empower students to embrace change, unlock their potential, and shape a world without borders.

You’ll find us in Rotterdam, Paris, and Cergy, working across cultures and time zones, always guided by our four core values:

• Ownership
• We are Enablers
• We are Changemakers
• We are Connectors

Your team

You will be joining the Booking Operations & Support department which consists of around 30 team members working in 4 different teams. We are fully focused on providing excellent service to our clients by being the face of the business, handling their inventory and ensuring positive customer experiences.

Your role and impact

You will join one of the 4 teams and will play an essential role in ensuring a seamless experience for our clients and tenants. Your responsibilities:

• Assist HousingAnywhere tenants and landlord via phone, chat, and email.
• Manage booking modifications and cancellations efficiently.
• Ensure decisions align with terms and conditions.
• Identify process improvements and share best practices.
• Proactively engage in continuous learning and team activities.

Your profile

We are looking for individuals who want to own their role and grow their skills. You are:

• Proficient in English. Others like German, Italian, Spanish, or French are a plus.
• Strong communicator with excellent interpersonal skills.
• Capable of structuring work following checklists.
• Strong sense of ownership and proactivity. You take responsibility and deliver results.
• A team player who thrives in a collaborative environment.
• Energetic, optimistic, and open to new challenges.

What's in it for you?

• Commuting costs covered for travelling between the office and your home address.
• Personal equipment: company laptop, keyboard, mouse and headset.
• Enjoy 12 vacation days to recharge and unwind!
• Start your internship with a dedicated onboarding programme alongside other interns.
• Pet-friendly office in Rotterdam city centre, hosting 190+ international colleagues.
• Fun team-building activities and after-work drinks every Friday.