Head Front Office Support Wholesale Europe & Africa

This is what we offer you

• Gross monthly salary between €6,475 and €9,250 (scale 11)
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution

Visualize leading a high-performing team at the heart of client lifecycle management across Wholesale Europe & Africa. You drive operational excellence, inspire continuous improvement, and ensure that onboarding and monitoring processes meet the highest standards. Your leadership delivers clarity, compliance, and impact.

You and your job

As Head of Front Office Support E&A, you lead a team that plays a critical role in client lifecycle management across Wholesale Europe & Africa. The team supports (Global) Client Owners in fulfilling their responsibilities related to FEC, combining customer service, administrative precision, and stakeholder management with deep domain knowledge. The Region covers Europe, Africa & Asia, with this role focusing on Europe and Africa.

You ensure that onboarding and monitoring activities are executed with high quality and within agreed timelines. With four sector teams under your leadership, you drive operational control, boost efficiency, and deliver measurable impact. Collaboration across the organization – from Client Owners to FEC Operations – is key to success, and you know how to align and communicate effectively in a complex environment.

Get results

• Steer and report on KPIs to monitor process quality and progress across the client portfolio.
• Connect people and departments to ensure smooth client journeys and strong alignment across the chain.
• Directly manage and coach four Sector Leads, and indirectly lead a team of ~25 FOS Associates in a dynamic, fast-paced environment.
• Drive and execute continuous improvement by ensuring processes are followed and identifying opportunities to enhance efficiency and quality in the team and chain.

Facts & Figures

• 1800 clients (9000 entities) for Europe and Africa
• Colleagues in 9 offices throughout Europe and Africa, and 3 in Asia
• More than 9 million customers around the world

Top 3 responsibilities

• Facilitate your team to collect data and analyse client documents in order to prepare (pre-working) FEC assessments, in close cooperation with our commercial colleagues.
• Control the FEC cycle of our clients next to pre-working all FEC administrative and client facing activities for our FEC Operations teams in London and Utrecht.
• Act as the point of escalation for Sector Leads and FEC Operations, ensuring issues are resolved effectively and in control.

Front Office Support E&A is a vibrant team of mostly young professionals, dedicated to making a meaningful impact throughout the client journey. The team is part of the Region Europa, Africa & Asia (EAA) and operates within the Client Support & Change EAA department. This department consists of four closely connected teams: Front Office Support, Mid Office, Credit Control and the Regional Business Change team. Together, they ensure a seamless client experience by combining operational excellence with continuous improvement across the EAA region.

Together we achieve more than alone

Working in Wholesale Client Support gives me the opportunity to work in a high dynamic environment. I truly like the customer focus that we combine with operational excellence and our continuous efforts to optimize the client journey.
Carolina van den Berg, Team Head Client Support F&A and EU

The 30 people in Front Office Support E&A provide portfolio- and transaction-level support to Client Owners based in Region EAA. Working together is the way we work; as one results- and client-oriented team at Rabobank.

You and your talent

• A completed Master’s degree, preferably in Finance, Economics, Criminology, or Law.
• At least 10 years of proven experience in managing operational teams in a result-driven environment.
• Affinity and experience with financial-economic regulations and experience in FEC-related topics.
• Knowledge of Wholesale banking processes and Wholesale products is key; familiarity with TCF, Sponsor Coverage, or Leveraged Lending is a plus.
• Strong command of English (verbal and written); Dutch is a plus.
• A hands-on leader with a strong business sense and the ability to balance commercial pressure with operational control.
• Skilled in KPI steering and performance monitoring, with a keen eye for data and trends.
• Advanced proficiency in Excel; experience with MI tools such as Firebird and PowerBI is a plus.
• Excellent communication and stakeholder management skills, with the ability to connect across departments and levels.
• You are currently living in The Netherlands and have a valid working permit.