Client Lead

This role is part of our Experience & Engineering team. We combine our skills in developing future-ready technical solutions with our expertise in creating beautiful designs to deliver exceptional and engaging digital experiences that build lasting relationships with our clients like Action, Bolia, OW, Blackroll etc

JOB PURPOSE

As a Client Lead within DEPT® you obtain and maintain the relationship with our clients. You can build solid and strong relationships, as you are an effective communicator. A person that is able to orchestrate, navigate and lead the challenges and opportunities of our clients. Someone who is curious, who listens to learn and dares to ask. A real conversation starter and team player with a strong sense of responsibility in shaping commercial healthy and delivery ready proposals, to solve the challenges of our clients, today.

KEY RESPONSIBILITIES

• Champion the client internally — act as their advocate within DEPT®, challenging teams to stay focused on solving the client’s most important problems while ensuring quality and timely delivery.
• Take full ownership of the client’s business challenges, especially those of the CMO, developing a deep understanding of their strategic and commercial priorities.
• Build and nurture strong relationships with C-suite stakeholders, influencing decisions and driving long-term impact.
• Approach every opportunity with a business-first mindset, focusing on delivering measurable results and driving client growth.
• Demonstrate a full understanding of DEPT®’s capabilities and offerings, applying them to solve complex client challenges and coaching teams to do the same.
• Act as the architect who brings together the right people, disciplines, and solutions to create cohesive, strategic approaches for each client.
• Leverage deep industry expertise to understand competitive landscapes, audience behaviors, and cross-market opportunities.
• Be proactive and transparent — identify growth opportunities, resolve challenges quickly, and maintain trust through open communication.
• Bring energy, curiosity, and drive — ask the right questions, challenge assumptions, and inspire teams to go further for the client.
• Ensure seamless communication and reporting, coordinating internal teams effectively and delivering clear progress updates to stakeholders

WHAT WE ARE LOOKING FOR

• Have 5+ years of digital agency experience and a proven track record in a similar commercial client facing role.
• Have a solid understanding of the overall dynamics of the digital industry and digital product delivery process;
• Understands how strategy, design, technology and data are essential to deliver impactful and valuable digital products / experiences.
• Have a strong communication, listening and interpersonal skills in building relationships with professionals of all organizational levels;
• Understands the commercial dynamics of a digital agency.
• Are someone who is able to “connect-the-dots” across channels and touchpoints internally as externally;
• Have a strong work ethic and the willingness to get the job done while maintaining a supportive, empowering and positive attitude;
• Embrace thought-leadership by staying up-to-date on industry news, technology trends and best practices;
• Have solid written and verbal communication skills.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location)
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!
• Additional benefits that vary based on location, ask your recruiter for more details

WHO ARE WE?

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world.