Multi-Store Manager Utrecht

Join us to lead our stores & grow our impact

At Wakuli, we’re rebuilding the coffee chain. That means fairer prices for farmers, better coffee for drinkers, and a brand that’s making a real dent in a stale industry. We’re growing fast and we want our stores to grow with the same energy and focus as the rest of the company.

That’s where you come in.

We’re looking for a strong, driven Multi-Store Manager to help us expand our company culture, create consistency and drive performance across our stores in Utrecht.

You will manage the daily operation across multiple locations, lead teams with clarity, take initiative and are accountable for results. In short: we expect you to combine operational excellence with people-first management to ensure we can build strong teams that support our brand & values.

What You’ll Do

You’re responsible for the Wakuli locations in Utrecht, each with a team of 5–8 baristas and a Lead Barista managing the daily operations. Your role is to coach, guide and challenge them to make their store better each week.

This means:

Leadership and team development

• Guide your Lead Baristas with coaching, clarity and structure
• Attract new talent, and be in charge of hiring, onboarding and developing new (lead) baristas
• Create a team culture people want to be part of: fair, ambitious and energised
• Lead performance conversations and raise the standard across all stores

Customer experience and culture

• Ensure every customer gets the full Wakuli experience: great coffee, a welcoming vibe and a team that works well together
• Help bring consistency in service and energy across your stores
• Stay close to what happens on the floor and support when needed

Operations and results

• Own the performance of your stores: daily sales, waste, staff capacity and store quality
• Support scheduling (created by Leads) and help balance capacity across locations
• Monitor stock, safety, reporting and process, and take action where needed
• Surface risks and opportunities early, and keep things moving forward

What We’re Looking For

This is a role for someone who’s done the work of leading a (retail) team. You know what good leadership and great customer experience looks like, and you’re ready to bring it into every store you touch.

You bring:

• 3+ years of experience leading teams in hospitality, retail or operations
• A track record of managing people: coaching, holding accountable, growing performance
• Strong operational instincts. You see problems before they escalate
• A sharp sense of ownership, structure and service quality
• Fluency in English (Dutch is a plus)
• Availability of 32–38 hours/week, including at least 1 day on the weekend

What We Offer

• A key role in a fast-scaling impact company
• A steep learning curve and plenty of growth opportunities. We have doubled in size in the last year which comes with lots of opportunities
• A team of 110+ impact-driven colleagues from 30+ countries
• Direct access to our coffee producers and full coffee value chain
• And of course, unlimited good coffee

Our Culture

We lead with purpose. We are direct, but kind. We give feedback to help each other grow. We make mistakes, but we own them. We move fast, but we don’t move alone.

We live by three principles:

• We make each other better
• We sharpen our focus
• We keep pace as one team

If that sounds like you, we’d love to meet. Let’s start with a cup of coffee! ☕