Operations Support & Governance Manager O2C

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

We are seeking a proactive, structured, and results-driven Global Operations Support & Governance Manager – O2C to lead operational support services, drive governance frameworks, and ensure compliance across the end-to-end Order to Cash (O2C) process. This role is responsible for managing a small but critical team focused on operational support, while also owning O2C governance activities such as process standardization, control framework maintenance, and compliance monitoring. Reporting to the O2C Global Process Owner (GPO), the Manager will play a pivotal role in driving operational excellence, structured decision-making, and continuous improvement across O2C operations globally.

These are some of the key components to the position:

1. Operational Management & Team Leadership
   • Manage a team of Analysts and Specialists (approximately 5 FTEs), setting daily priorities, operational goals, and ensuring delivery of high-quality support services across O2C.
   • Drive operational alignment with the broader Global Finance Operations (GFO) structure, fostering collaboration across towers.
   • Proactively troubleshoot and resolve day-to-day operational issues, escalating when necessary, and ensuring effective stakeholder communication.
2. Governance, Control & Compliance
   • Own the development, maintenance, and execution of O2C governance frameworks, including process documentation, RACI matrices, standard operating procedures (SOPs), and decision logs.
   • Ensure O2C operations remain compliant with internal control frameworks, financial reporting standards (e.g., IFRS), and local regulatory requirements.
   • Monitor adherence to control policies and escalate governance risks or gaps for remediation.
   • Collaborate with Internal Audit, Risk, and Compliance teams to ensure audit readiness and drive continuous strengthening of the control environment.
   • Act as the ambassador for structured governance and best practices across the O2C process.
3. Performance Monitoring & Reporting
   • Utilize metrics and KPIs to monitor O2C operational performance and governance effectiveness.
   • Design and deliver regular dashboards and governance reporting to senior stakeholders.
   • Define and manage Objectives and Key Results (OKRs) related to operational support and governance targets.
4. Stakeholder Collaboration
   • Act as a key point of contact for cross-functional stakeholders, including Sales, Customer Service, Billing, Credit & Collections, and Treasury teams.
   • Drive structured decision-making processes across O2C initiatives, ensuring clear accountability and transparent communication.
   • Support system and process transformation initiatives, ensuring new ways of working are embedded into O2C operations.
5. Continuous Improvement & Training
   • Identify opportunities to improve O2C operational efficiency, compliance, and data integrity.
   • Support automation and system enhancement initiatives related to O2C reporting and operational workflows.
   • Train and develop team members in both operational support skills and governance best practices, building a culture of ownership and excellence.

What will you bring to the team?

• Bachelor's Degree in accounting, finance, or equivalent.
• Strong leadership and team management experience.
• Proven experience in finance operations, shared services, or O2C/AR leadership roles, ideally in multinational organizations.
• Strong expertise in governance frameworks, internal controls, compliance, and operational service delivery.
• Proven track record managing operational support teams and driving cross-functional collaboration.
• Deep understanding of the Order to Cash process, including billing, cash application, collections, dispute management, and reporting.
• Proficiency with ERP systems (e.g., SAP, Workday, Oracle) and reporting tools (e.g., Tableau, Power BI).
• Strong organizational skills, with the ability to manage multiple priorities under pressure.
• Excellent problem-solving, data analysis, and decision-making capabilities.
• Strong communication, influencing, and stakeholder management skills across diverse audiences.
• Growth mindset with appetite for driving innovation and continuous improvement.
• Excellent command of English (written and verbal).

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side.

At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again.

Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.