IT Operations Manager

Are you ready to elevate IT operations to new heights of efficiency and impact? Join Allianz as our IT Operations Manager and become the driving force behind seamless technology service delivery across Benelux!

Role Summary

As IT Operations Manager, you'll be the maestro of our technology services ecosystem, coordinating teams and optimizing processes across critical domains including IT Service Continuity, Identity & Access Management, and Service Level Management. Your expertise will bridge operational excellence with strategic vision, ensuring our technology backbone supports business success while continuously evolving to meet tomorrow's challenges.

Your Responsibilities

• Ensure transparent and coordinated execution of IT Operations activities in line with SOPs (Standard Operating Procedures).
• Actively contribute to effective management of IT services value in collaboration with IT Economics Managers.
• Coordinate and oversee the allocation and execution of tasks among IT Operations Analysts to ensure optimal performance, providing weekly status reports on task progress to the Head of IT Strategy and Governance.
• Maintain SOPs relevant to the IT Operations function and drive their efficiency through simplification and automation.
• Maintain the IT Operations dashboard, including SLA monitoring, user experience metrics, and trends.

Your Profile

With 5+ years of experience in IT operations or team management, you bring strong knowledge of ITIL principles with practical application skills. Your expertise spans IT operations, service management, process improvement, and project management in areas such as IAM, IT security, or service tooling. You excel at stakeholder management with exceptional communication and analytical thinking. A Bachelor's or Master's degree in IT, engineering, or mathematics forms your educational foundation, ideally complemented by ITIL certification (additional certifications like CGEIT, CISSP, PMP, or Prince2 are welcome).

You communicate fluently in English, with Dutch and/or French being a significant advantage. Your collaborative leadership style builds trust while maintaining focus on performance excellence. At Allianz, we also value individuals who are enthusiastic about AI and Data Analytics to help shape the future and drive innovation across our organization.

What We Offer

• Strategic Impact: A dynamic international environment where your expertise drives real business outcomes.
• Work-Life Integration: Hybrid working model with flexibility to balance professional and personal priorities.
• Collaborative Culture: An environment founded on trust, teamwork, and entrepreneurial thinking.
• Global Community: Access to Allianz's worldwide IT and governance networks for knowledge sharing.
• Career Development: Continuous learning through training, certifications, and internal mobility opportunities.
• Competitive Package: Attractive salary and comprehensive employee benefits tailored to your needs.

👉 Ready to orchestrate IT excellence at a global leader? Apply now and become our next IT Operations Manager! #TechExcellenceAtAllianz