Renewal & Customer Success Manager for risk management software

As a Renewal & Customer Success Manager for Bowtie, you'll be the driving force behind customer retention and satisfaction. By building strong relationships, solving challenges, and identifying growth opportunities, you’ll ensure our clients get the most value from our risk management software—every step of the way.

Your tasks and responsibilities:

• Engage with existing customers to understand their needs and concerns.
• Provide moderate product and service support to solve customer issues.
• Offer and process software renewal agreements to customers across the globe.
• Develop retention strategies based on customer feedback.
• Re-engage lapsed customers by leveraging targeted communication strategies.
• Conduct regular follow-ups to ensure customer contentment.
• Contribute to the development of customer retention programs.
• Generate detailed reports on customer interactions and retention metrics.
• Support sales efforts through detailed data analysis and trend identification.
• Coordinate with marketing to align on retention campaigns.
• Assist in the creation of personalized customer retention plans.

Why is this role exciting?
No two days are the same! You'll focus on retaining customers and helping them succeed with our software. The variety of tasks and interactions will keep you engaged and motivated. You'll work closely with sales representatives to achieve results and make our customers happy.

About You

• Experience: 3+ years in an account management or sales related role position.
• Skills: Salesforce knowledge, excellent English, strong communication skills, and the ability to work independently.
• Attributes: Customer service-oriented, team player, adaptable, and proactive.
• Bonus: Experience managing complex customer accounts and thinking strategically while executing tactically.

The team
You will be part of a team of 4 customer success managers working closely together with our Account management team, customer support, product team and sales support. Twice a week, you work together at our office in Alphen aan den Rijn. Next to that, you cooperate regularly with our Partner management team.

What do we offer?

• Competitive compensation and benefits package.
• Commission plan.
• Flexible, hybrid work setup (3 days per week at home).
• Laptop and mobile phone.
• Engaged, diverse, and quality-driven team.
• A culture that celebrates diversity and values talent.
• Continuous growth and development opportunities.
• Wolters Kluwer invests continuously in the growth and competencies of its employees by giving them many opportunities to develop.

About Wolters Kluwer and Bowtie Suite
Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day through our deep domain expertise. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.Bowtie Suite is the name of our software package that helps manage and reduce risk in a professional environment. Our partners are oftentimes multinational companies all over the world that have to deal with health and safety risks. Among our partners are companies like ERM, Energywell, TetraTech etc.

Interested in the role of Renewal & Customer Success Manager?
If you have questions, reach out to Claudia Funk (claudia.funk@wolterskluwer.com) or via phone at +31 6 15136211.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.