Omni Channel Services Specialist

Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

At Converse, the Marketplace Supply Chain (MSC) team takes pride in servicing the consumer in the integrated marketplace – whether they shop at one of our retail partners, in a Converse store or online. The MSC team plays a key role in supporting Converse's growth and delivering premium consumer experiences. Amongst other activities, we are responsible for maximizing in-season service, revenue, and margin while keeping the marketplace healthy. We do so in close partnerships with commercial, logistics, and consumer finance teams.

Who we are looking for

As a Supply Chain Specialist, you will be responsible for pre- and in-season orderbook management for strategic accounts to support sustainable and profitable growth for Converse. This role is accountable for driving a qualitative and healthy orderbook, achieving shipping targets, and delivering right-sized customer service.

In this role, you will develop a strong understanding of the integrated marketplace and supply chain operations processes. You’ll need to bring a strong retail and supply chain operations background, a process improvement mindset, and a natural curiosity to explore and solve problems.

To be effective, you’ll possess a passion for data and analytics, a high degree of comfort with ambiguity, an ability to simplify the complex, and communicate effectively at all levels of the organization. Your ability to set a direction and to prioritize will be important.

What you will work on

• Tracking to business goals: Drive the goal setting/forecasting process in close alignment with the integrated marketplace teams, and proactively track progress against goals within the season.
• Drive orderbook quality: Execute timely order book reconciliation processes at the time of order entry. Collaborate with commercial and buying teams to maximize product availability and supply chain efficiency.
• Drive seasonal execution excellence pre- and in-season:
  • Monitor pre-season allocation and manage orderbook to deliver seasonal stories. Proactively flag product delays and order book gaps and take actions.
  • Partner with the integrated marketplace teams to drive proactive in-season management of holds, cancellations, returns, air freight requests, late orders, uncovered orders, launch dates, etc., in line with sell-thru, marketplace reality, and policy.
• Execute shipping: Provide available orders reports to the account, receive and process IDP booking requests, work with the distribution center, allocation support, carrier, monitor delivery performance, and solve problems including rebooking.
• Manage Launch: Monitor incubate and brand focus launches against predefined service parameters in support of brand initiatives.
• Deliver right-sized customer service to the accounts in line with the differentiated service model. Ensure operations & supply chain performance is monitored through specific metrics and drive actions to improve accordingly.
• Represent operations within the integrated marketplace teams to ensure a healthy marketplace and mutual profitable growth.
• Analyze internal processes, order book patterns, and shipping performance and identify root causes to suggest and act upon process improvement opportunities. Drive an account development plan.
• Develop and maintain relationships with key account and cross-functional stakeholders.

Who you will work with

In this role, you will report to the Marketplace Supply Chain Manager. You will work closely with the accounts, commercial and operations teams, marketplace planning, and consumer finance.

What you bring

• A minimum of 2 years of experience in marketplace or supply chain operations roles, translating into a good understanding of supply chain processes.
• A minimum of 2 years of experience in a multinational consumer products environment, and a good understanding of consumer, retail, and supplier/customer relationships.
• Advanced analytical and problem-solving skills including Excel reporting skills.
• Strong interpersonal and written/verbal English and Spanish communication skills with the ability to effectively communicate and influence various levels within a matrix structure. Knowledge of Italian, French, or German is beneficial.
• Affinity with systems and technology like SAP and/or automation solutions.
• Self-starter who can manage working through ambiguity, with a hands-on mentality combining speed and detail with quality in ways of working.
• Team player with ability to build and maintain strong cross-functional relationships.

Please be advised that relocation support is not available for this role.