Contract manager

Vanderlande is the global market leader for future-proof logistic process automation at airports. The company is also a leading supplier of process automation solutions for warehouses and in the parcel market. Established in 1949, Vanderlande has more than 10,000 employees, all committed to moving its customers’ businesses forward at diverse locations on every continent. With a consistently increasing turnover of 1.8 billion euros, it has established a global reputation over the past seven decades as a highly reliable partner for future-proof logistic process automation.

Would you enjoy being responsible for customer contract management in an international setting? Do you have excellent organizational and communication skills and wish to further develop these? Then the Contract Manager role could be a good fit for you!

What will you do?

You will be part of our team of Contract Managers. As Contract Manager within operations, based in Amsterdam, you will be responsible for managing multiple customer service contracts across Europe. You will act as a strategic partner to our customers, helping them enhance their competitive position in the dynamic landscape of Warehouse, Parcel, and Airport Baggage Automation.

You will hold profit and loss responsibility for a portfolio of customers and focus on building strong, long-term relationships. Your role involves identifying and developing new opportunities that create mutual value for both Vanderlande and our customers, ensuring service excellence and continuous improvement.

Key Responsibilities:

• Responsible for the daily back-office administration of service contracts, using a range of digital tools.
• Manage assigned contracts with full profit-and-loss responsibility, ensuring careful implementation, analysis, and optimization.
• Act as the customer’s representative within the organization, serving as their voice internally and supporting them during incidents together with our global service team, investigating issues and identifying root causes.
• Take ownership of after-market sales by discussing investment cycles with customers and developing life-cycle plans that fit both their current business and future needs.
• Monitor external service suppliers, ensuring delivery of high-quality services within a cost-effective budget.
• Work closely with colleagues across Vanderlande worldwide to guarantee a smooth transition from project delivery to long-term service operations.
• Collaborate with the sales team to prepare and create service contracts that align with customer expectations and business goals.

Qualifications

• Completed degree in business, engineering, logistics, or related field
• Proficient years of work experience in service or contract management, ideally in a technical or industrial setting
• Strong understanding of P&L responsibility and financial performance
• Skilled in using digital tools for contract administration
• Familiarity with after-sales and lifecycle planning, preferably including the management of third-party service providers
• Excellent communication and customer relationship skills, including the ability to coordinate across internal teams and global stakeholders
• Continuous improvement mindset and a hands-on mentality, not afraid to take content deep dive
• Fluent in Dutch language

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

• 40 vacation days (20 statutory days and a flexible budget worth 20 days)
• Flexible working hours
• A hybrid workplace (40% working from home and 60% in the office)
• A Health & Wellbeing budget worth €300 per calendar year
• Commuting allowance, including full reimbursement of travel by public transport
• Working from home allowance
• Collective pension scheme and discount on additional health insurance
• On-site company health centres with a gym, physiotherapists and occupational therapists
• Vanderlande Academy and training facilities to boost your skills
• A variety in Vanderlande Network communities and initiatives

For more information, you can contact Robin Overweel via robin.overweel@vanderlande.com.