Customer Success Manager

Join Nedap Retail as a Customer Success Manager

Are you passionate about having impact on retail through technology? Do you want to help the world’s leading retailers, such as Abercrombie, Superdry, Under Armour and River Island? Do you have a customer centric approach, the capacity to create warm relationships, proficient analytics and consulting skills, and have you mastered customer retention and growth? Then this is your opportunity to join us as a Customer Success Manager.

Nedap Retail is growing fast and is changing the way that the retail world works, with our iD Cloud Platform. Our international customer base continues to grow year on year, and with the help of our state-of-the-art technology, retailers and brands can create the perfect inventory visibility, exceptional shopping experiences and store performance.

As a Customer Success Manager, you will be speaking with the decision makers and project owners in fashion companies on a daily basis with a responsibility to drive product and feature adoption, satisfaction and growth. You will manage customer relationships, build strong connections with key business executives and stakeholders to help global retailers in Europe achieve success with our products and services. Additionally, you will be responsible for identifying evolving customer needs, so our Product teams can ensure the products and services continue to stay relevant and cutting edge.

Your responsibilities

• Collaborating with decision-makers: Engage directly with key stakeholders at international fashion brands to drive product adoption, customer satisfaction, and retention.

• Managing relationships: Guide customers as a trusted advisor and build long-term partnerships.

• Ensuring success: Lead customers through their entire journey with a structured approach, ensuring results at every stage.

• Maximizing value: Increase customer satisfaction and lifetime value by ensuring effective use of our solutions.

• Monitoring health: Analyze customer data and success metrics to optimize product usage and secure retention.

• Representing the customer: Translate feedback and evolving needs into valuable input for our Product teams to drive continuous improvement.

Your team

The Customer Success team is part of the broader Customer Engagement organization, consisting of Implementation, Customer Success and Account Management. The objective of Customer Engagement is to make sure customers ramp up to full value realization and optimized ROI after contract signing, as seamlessly, quickly and effectively as possible. As a Customer Success Manager you will closely collaborate with an Account Manager to manage your accounts.

Our offer

As a Customer Success Manager at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. You determine your own working hours and vacation days. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Required experience and skills

You are customer-centric and proactive, identifying and tackling challenges before they arise. With empathy and curiosity, you explore innovative ideas to enhance the customer experience. Bold and agile, you adapt strategies, convince customers to take action and you have an intrinsic drive to grow your customer portfolio. Detail-oriented and results-driven, you leverage data and our CRM tools to set priorities and autonomously create action plans. You identify and qualify upsell and cross-sell opportunities, backed by deep product knowledge, making a significant impact by putting customers front and center.

• At least 3 years of experience in a Customer Success role in a B2B SaaS company;
• Demonstrated success in a closing role (Sales or Customer Success);
• Proven track record of owning and managing a client portfolio and ensuring their success and growth;
• Fluency in English and Spanish, French or Italian;
• Willingness to travel.

About Nedap in Retail

With our RFID platform, we empower retailers to streamline operations, enabling smarter purchasing, reducing waste, and creating a more efficient and enjoyable workplace for retail teams.