Customer Success Manager

Are you a process improver with a keen eye for the customer? Do you get energy from organising smarter and creating a great customer journey? Then we’re looking for you.

As a Customer Success Manager, you’ll join the commercial team and focus specifically on our smaller customers: more than 1,000 small-scale care organisations. You’ll be part of the CS-S team (Customer Success – Small), which is dedicated to scalable customer service and a strong customer experience. You make sure these customers feel heard, supported, and proud.

This role is a great opportunity to get to know our organisation, the healthcare market, and our products—while making a real difference for a large group of customers.

Your responsibilities

You will work on, among other things:

• Process optimisation: Improving customer journeys and processes—from identifying opportunities to implementation;

• Customer communication: Proactive communication via email and phone, with an eye for trends and insights;

• Presentation skills: Delivering (online) presentations to prospects and/or existing customers;

• Visibility: Showcasing our services and increasing our discoverability;

• Sales support: Providing practical support to the commercial team based on customer insights.

Your team

As a Customer Success Manager, you’ll work closely with two direct colleagues within the CS-S team. Together, you’ll put the customer experience for small-scale customers on the map. You are drivers of scalable solutions, better communication, and smarter processes. There is plenty of room for initiative, ideas, and collaboration.

Our offer

As a Customer Success Manager at Nedap, you’ll make a valuable contribution to our mission: making people happier and more successful in their professional lives. In addition to your salary, you’ll receive a thirteenth month, a solid pension plan, and a profit-sharing scheme with the possibility to become a Nedap shareholder. Everything here revolves around trust and autonomy. That’s why you set your own working hours and holidays. We also highly value personal and professional growth. You’ll receive a thorough onboarding, and we encourage you to keep developing yourself.

Required experience and skills

You have a natural drive to make things better. You switch easily between people, work both independently and collaboratively, and you’re not afraid to take initiative. You understand the importance of good communication and know how to make an impact—also at scale.

In addition, you bring:

• Education: A completed bachelor’s or master’s degree, preferably in a commercial, business, or healthcare-related field;

• Problem-solving ability: You are curious and solution-oriented;

• Organisation skills: You like structure, and you like pace;

• Team spirit: You’re great to work with and bring energy (and humour!);

• Language: Fluent in Dutch, spoken and written.

Good to know: You are available for 32–38 hours. Hybrid (remote) working is common at Nedap, and together with your team you align your working hours for a healthy work–life balance. You are present on our campus in Groenlo at least two days per week.

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.