Strategic Automation & AI Specialist

As our Strategic Automation & AI Specialist, you’ll join the Revenue Operations department, reporting to the Director of Revenue Operations. For this senior role, we’re looking for someone who enjoys solving problems, removing complexity, and using automation and AI to make teams faster, smarter, and more effective. Your work will play a key role in streamlining processes and driving scalable growth across the organisation 📈

What will you do as our Strategic Automation & AI Specialist?

In this role, you’ll be our go-to expert on AI and automation 🤖, working closely with department heads to map processes, uncover bottlenecks, and re-engineer workflows that scale. You’ll be hands-on in supporting Sales, Marketing, Customer Success, and Finance, helping teams embed automation and AI into their daily operations to reduce manual work, improve data accuracy, and free up time for higher-value tasks 🎯 By integrating AI models and automation logic into our core go-to-market systems, such as HubSpot, and building solutions with tools like Zapier, n8n, or custom APIs, you’ll put the “work smarter, not harder” philosophy into practice and create scalable, efficient ways of working that keep our operations moving forward ⭐

What makes you the ideal Strategic Automation & AI Specialist?

• Proven experience in a role focused on process automation and AI implementation
• A solid understanding of integration concepts, including how APIs work
• Technical knowledge of at least one modern automation platform, such as Zapier or n8n
• A proactive and curious mindset
• Strong communication and stakeholder management skills, with the ability to translate complex technical concepts into simple, practical solutions for non-technical audiences
• Proven experience as a strategic partner, driving change initiatives through effective communication, storytelling, and engagement strategies that inspire buy-in
• Good communication skills in English
• Currently living within commuting distance of Leiden

Why you’ll love working here

• You’ll receive a thorough onboarding to get you familiar with ChannelEngine, our processes and tools, and your new colleagues. You’ll also have a buddy to support you along the way
• You’ll be working in an open and collaborative company with approximately 200 colleagues of over 40 different nationalities 🌎
• We offer a professional, yet informal work environment, where it’s easy for you to try new things, share your ideas, and make an impact
• Work-life balance: we enable people to work in ways that suit their working style, which is why we offer flexible hours and hybrid-working
• Our Happy & Healthy Team organises numerous wellbeing initiatives to keep us all happy & healthy, including various social activities such as bouldering, ice-skating ⛸️, game nights 🎲, and picnics 🍽️
• Our Work’s Council: the perfect platform to ensure everyone is able to express their opinions, concerns, and ideas in a meaningful way
• We want to make sure everyone is supported mentally and emotionally, which is why we provide free access to mental healthcare support
• You’ll be granted equity benefits so that we can grow together 🌱