Senior Account Partner - Retail/CPG - Amsterdam

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Role Description

You will be part of a growing team of Account Partners operating in the Retail Consumer Good territory within the North region. The Professional Services Account Partner (AP) is a consultative and strategic sales professional that sells the full portfolio of Salesforce advisory and implementation offerings to new and existing customers.

Account Partners must be strategic problem solvers with strong commercial skills and have the ability to craft visions and services propositions that drive customer value through clearly defined outcomes. They will be expected to understand and lead our customers throughout their Customer 360 lifecycle partnered with our colleagues in license sales and Customer Success.

Are you passionate about Customer Success and would you like to work at the forefront of Digital Innovation at one of the most exciting CRM companies?

Your Impact

The AP is committed to earning the right to be an advisor to the customer, with the primary goal of helping customers quickly generate significant value from their Salesforce investment.

The primary measurement of success for this role will be annual services bookings (aka closed business) and bid margin aligned with agreed goals, targets and quotas.

To be successful in the role you will:

• Drive account planning including the formulation of a clearly defined roadmap or the precursor activities to define such a roadmap
• Generate pipeline through self-origination and collaborating across Salesforce with License Sales, Delivery and Customer Success to develop trusted Professional Services propositions for clients and prospects
• Use industry expertise and business acumen to understand a customer's motivation, business drivers/challenges, strategic goals and objectives, and desired business outcomes
• Engage and present to customers, especially at C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship
• Create a compelling vision and clearly communicate our groundbreaking solutions with the goal of generating significant success and business value from an investment in the Salesforce Platform
• Develop and lead a territory plan and a tailored account plan for each customer that aligns with their business goals, priorities, and timeframes
• Forecast accurately and timely, build a pipeline, and progress opportunities to deliver Success Cloud YOY revenue growth
• Develop mutually agreed and aligned close plans and drive the execution of these plans to realize closed bookings aligned (or in excess) of assigned sales goals/quotas
• Be a recognized role model for collaboration, understanding, and overall business results

Basic Requirements

• Professional services background or blended consultative sales and project delivery experience in the Retail Consumer Good industry
• Experience working with customers through a visioning process, assessing business value outcomes, and developing plans to support the realization of that value through a structured program
• Ability to present business value-led pitches and effectively negotiate terms aligned with margin targets
• Empowered judgment in methods, techniques, and evaluation criteria for obtaining results aligned with company goals and guidance
• Recognize the importance of timing to close deals and able to balance driving the closing cycle while being responsive to customer needs and building trust in the relationship
• Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.)
• Fluent in Dutch and English

Preferred Requirements

• Extensive consultative sales experience with a proven record of consistently meeting (or exceeding) quota
• Experience selling and/or delivering Professional Services in a context similar to Salesforce or a Global System Integrator environment
• Demonstrated ability to develop and maintain executive (including C-level) relationships where you are recognized as a trusted advisor
• Experience growing accounts with large and complex pursuits ($M+)
• Highly collaborative and excels in a matrix organizational model (aligning with other business functions)
• Committed team player with strong interpersonal skills who shares and supports colleagues
• Ability to thrive in a fast-paced sales environment

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.