Data & AI Governance Stewardship Specialist - Data & AI Governance Enablement

Join Booking.com and Help Shape the Future of Data & AI Governance

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote:

The Data & AI Governance department enables extending the governance theme of policies, standards, processes and technology for governing data and AI, to driving excellence in our approach for leveraging secure, trusted, accessible data for data driven decision making through:

• An overarching Data & AI Policy to include associated standards
• Data & AI Governance including meta and master data management
• Data & AI Delivery Governance
• Data & AI Quality including both technical and business quality measures

This enables the maturity of Data and AI capabilities across Booking.com, unlocking innovation and business value through leveraging data and AI.

Role Description: The Data & AI Governance Stewardship Specialist supports the implementation of processes for Data & AI Governance principles such as data stewardship, ownership and literacy, in order to meet evolving business objectives and technology landscapes. This role blends data and change management principles to ensure successful roll out and adoption of Data and AI Governance across the business. The jobholder will work with business and technology team members to manage and support transformation and implementation of the Data & AI Governance strategy for meeting specific business objectives. As a core member of the Data and AI Governance team, you will support solution development in order to ensure data requirements of business objectives are met with compliance, high quality, extensibility, and commercial success. You will need to partner with product, program, and engineering teams to manage and sustain transformation. This role has autonomy over the delivery of their work, including running change impact assessments, designing and executing change plans and coaching and managing stakeholders.

Key Job Responsibilities and Duties:

• Contribute to the design and delivery of change management strategies to support the rollout of data and AI practices that can be operationalised within the company’s workflows and infrastructure to ensure that data solutions meet business requirements.
• Develop and deliver creative, engaging, effective and impactful communication plans on Data & AI Governance topics for large, complex transformation programmes utilising a breadth of channels, which are appropriate to engage and communicate with the audience, in a timely, consistent and relevant way.
• Ensure the Data Ownership and Stewardship communities are engaged and evolving governance needs are managed through education, communication and relevant trainings and playbooks.
• Support the implementation of efficient Data & AI Governance solutions, working with the team to ensure the stewardship user experience is smooth, efficient and impactful to enable real-time actions and rapid business decisions.
• Consider and select appropriate channels for high levels of engagement for different audience groups, recommend revisions, new innovative tools or additions as required while reporting on the Data & AI Governance Program Portfolio items.
• Works to create the overall change narrative working closely with the Data & AI Governance Specialists. Linking the different change portfolios and ensuring joined-up messaging and timing, whilst linking to the strategy and culture of Booking.com to support effective ownership and stewardship of Data & AI Governance solutions end-to-end including regulatory compliance support.
• Champion effective, conscious change communication and drive best practice standards across all communication activities related to Data & AI Governance.
• Deliver a unified Booking.com voice and ensure maximum impact of communication efforts and to adopt the highest standards of communication, through tone of voice and language while socialising the relevant documentation overarching Data & AI Policy standards, Data & AI Governance meta and master data management, Data & AI Delivery Governance, Data & AI Quality including both technical and business quality measures
• Constantly measure and re-calibrate communication activities for impact and engagement to enable the maturity of Data and AI capabilities across Booking.com, unlocking innovation and business value through leveraging data and AI.

Qualifications and Skills:

• Familiarity with the Data, AI and Machine Learning fields
• Basic knowledge and experience working with Data Governance aspects (data cataloging, data classification, data profiling, etc.)
• Solid familiarity with Change Management approaches, tools and change journey during phases of the project lifecycle.
• Strong understanding of Data Ownership and Data Stewardship including the operationalisation of these communities across large complex organisations.
• Ability to lead multiple low /medium complexity change workstreams or portfolio of workstreams.
• Ability to establish and maintain strong relationships (both within a team and with wider stakeholders).
• Ability to work effectively and influence up to Director level.
• Effectively communicate in medium and large groups; Strong influencer in 1:1, multiple stakeholders and audiences.
• Flexible and adaptable; able to work in ambiguous situations and under pressure.
• Organized with a natural inclination for planning strategy and tactics.
• Self-starter with the ability to work independently
• Strategic thinking, able to contribute to long term vision.
• Strong Problem solving and root cause identification skills.
• Solid business acumen and understanding of organizational issues and challenges.
• Experience with large-scale organizational change efforts is an advantage.

Benefits & Perks - Global Impact, Personal Relevance:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
• Living and working in Amsterdam, one of the most cosmopolitan cities in Europe
• Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide
• Working in a fast-paced and performance driven culture
• Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
• Promote and drive impactful and innovative engineering solutions
• Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
• Competitive compensation and benefits package and some great added perks of working in the home city of Booking.com

Diversity, Equity and Inclusion (DEI) at Booking.com:

Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.

“At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”

Paulo Pisano, Chief People Officer

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.