Lead Product Designer (m/f/d)

Hungry for a challenge?

That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or, as we say, everything is on the table. We are a leading global online food delivery marketplace. Our tech ecosystem connects millions of active customers with hundreds of thousands of connected partners in countries across the globe.

Our mission? To empower every food moment around the world, whether it’s through customer service, coding or couriers.

About this role:

We are looking for an exceptional Lead Designer, to lead an area of our Customer design team, looking after the apps and websites our customers use to order their food globally.

You’ll work with multiple cross functional teams that prioritise using research and data to help understand the problem space, before moving through the design process to deliver engaging and user-friendly solutions. We want to discover what our users will love as soon as we can, we like to explore user problems in-depth and speak with users regularly to help us understand their needs.

You’ll contribute to leading a vibrant, creative design culture and ensure that we have a clear user-centred vision for your areas of accountability, which aligns with our product strategy. You will work closely with your design peers around the globe, lead by example, and manage, coach and grow 2-3 Product Designers.

You'll be part of a passionate UX team of 100+ UX designers, UI designers, product designers, service designers, researchers and writers across 7 countries.

These are some of the key ingredients to the role:

• Vision: Define a clear user-centred vision, which aligns with our broader business goals and product strategy and outlines the future possibilities of our design direction.
• Discovery: Ensuring a user centred pipeline of work is created and maintained, to enable the completion of the design strategy. Tracking how this is performing and key risks and opportunities.
• Strategy; Ensure the design strategy is clearly articulated, understood and communicated.
• Structure; Recommend and work to ensure our people are deployed and projects/programmes designed in a way to most effectively deliver the largest user value - in the shortest time frame.
• People; Ensure we have the right mix of skills in our teams via recruitment, performance management including coaching and development to ensure we are able to deliver our strategy.
• Process; Ensure our design processes are customer centred, agile and lean and move effectively towards our goals to deliver maximum customer value in the quickest time frames.
• Culture; As one of the most senior people on the team, you’ll lead our team by example and embody the company’s values.

What will you bring to the table?

• Knowledge of multiple design methodologies with a deep working knowledge of how they can be optimised and implemented
• Understanding of the difference between vision, strategy and objectives - experience delivering a design vision or strategy which has shaped the roadmap of multiple teams
• Exceptional levels of craft quality - pushing creative excellence in the solutions you deliver
• Ability to clearly prioritise and are comfortable managing ambiguity and risk
• Understanding and monitoring of the user impact of design changes implemented
• Ability to solve complex problems - and someone who takes a new perspective on existing solutions
• Commercial awareness, and understands the business value of solving our users problems
• Ability to work independently - identifying innovative solutions, receiving minimal guidance

One last thing - to help us get a true taste of your talent, don’t forget to upload an updated portfolio when you apply. We’re hungry to see your best work!

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.