Operations Specialist, Labs

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying autonomous aviation technologies in a service used by millions of people, then we want to talk to you!

About the Role

As an Operations Specialist, you’ll play a key role in powering our drone delivery operations by coordinating directly with customers, merchants, and our flight ops team to ensure every order runs smoothly. In this role, you’ll be on the ground driving execution in Concord and nearby sites, gathering feedback to improve both the customer and merchant experience, and partnering with product and engineering teams to refine our tools and processes. Over time, you’ll help build out documentation and process flows that enable our program to scale, while contributing to a fast-moving team that’s shaping the future of delivery.

You’re excited about this opportunity because you will…

• Coordinate drone deliveries end-to-end, working directly with customers, merchants, and the flight ops team to ensure smooth execution at our Concord and Bay Point sites, with occasional visits to the San Francisco office.
• Gather, log, and share detailed feedback on tools, processes, and experiences to drive improvements across product, engineering, and operations.
• Build scalable documentation and process flows that strengthen team efficiency and prepare the program for growth.
• Gain hands-on skills in aviation operations, cross-functional coordination, and process improvement while supporting testing and live operations in a fast-moving, innovative space.

We’re excited about you because…

• You have 1–2 years of experience in operations, logistics, or a customer-facing role where you managed coordination across multiple stakeholders.
• You’re comfortable working primarily on-site in Concord and Bay Point (with occasional visits to San Francisco) and can adapt to changing schedules in a fast-moving environment.
• You’re detail-oriented and process-driven, able to log and document workflows that improve team efficiency and support scaling operations.
• You have strong communication and problem-solving skills, with the ability to collect, organize, and share feedback clearly.
• You’re comfortable supporting light field testing, including occasional equipment handling (up to 50 lbs) and working alongside a flight operations team.
• A Part 107 certification (or willingness to obtain one) is a plus.

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado. $24.90—$41.80 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.