Store & Field Lead

Join Swapfiets and Make Cities More Livable

Are you ready for your Swapfiets adventure

Hi, we are Swapfiets! 👋 The bicycle subscription where you are always assured of a working bicycle. Our mission? Making cities more livable and sustainable under the motto 'buy less, use more'.

Start rolling up your sleeves

Your goal? Very simple: you make our members and colleagues super happy! Swapfiets stands for Service, with a capital S. You make sure our members in Arnhem experience our great service every day. You are a frontrunner when it comes to delivering service and you set a good example for your team.

How you pedal us forward

• You are responsible for the daily store & field management in Arnhem
• You spend approximately 50% of your time in the shop to greet customers and be a part of the Swapper team
• You manage a service team (our so called Swappers) with different responsibilities (Store, Field, repair, and bike hunters), and train them to deliver top notch customer service
• You take care of the on-boarding and off-boarding of new team members and think along to make this process even better
• You are the face of the Swapfiets Store & Field service in the Arnhem region and ultimately provide epic service to our customers
• You are the link between the Swappers, our members and the District Manager of your area
• You are responsible for local HR and recruitment
• You create and run local marketing activations to increase brand perception in your city

The gear you need

• You speak English on a (near) native level and it would be a big benefit if you speak Dutch
• You ideally have a driver’s license
• You’ve got an amazing customer focus and know how to put a smile on our members’ faces
• Affinity for bikes - prior bike mechanic experience is a plus, but not mandatory (we teach you everything you need to know!)
• You prefer to work independently and can therefore make the right decisions
• You feel good about your day when every member got great service and your team worked hard and was motivated
• With your help everybody knows what to do, you always communicate clearly and honestly
• You live in Arnhem and you know the city like the back of your hand

Benefits for a smooth ride!

• Your own Swapfiets (lend-lease) 🚲!
• 37 days of annual leave!
• A discount on your Urban Sports club membership
• Private health insurance
• A solid pension scheme
• MacBook or a Windows laptop (what you prefer)
• Lots of responsibility, challenging work, and friendly colleagues
• Learning programs developed by our L&D department
• Lots of workshops and inspirational talks

Pedalling Towards Inclusivity at Swapfiets! 🚲
At Swapfiets, we believe in the power of diversity and inclusivity. While we are proud of the progress we've made, we acknowledge that we still have work to do to create the inclusive environment we envision. We are committed to continuous growth, learning, and fostering a workplace where everyone's voice is heard and valued. Join us on our journey to make Swapfiets an even more vibrant and inclusive community.

Highlighted Perks

• Free Swapfiets
• Fun working culture
• Growth opportunities
• Supportive team
• Learning opportunities

Why you should ride with us

Working at Swapfiets means joining the ride of your life. We pedal with purpose, knowing our work drives real impact for people, cities, and the planet. With a supportive team, open communication, and a flat structure, you’ll always have others cheering you on. As we move fast and tackle the unexpected twists along the way, we make sure the journey stays exciting, rewarding, and, most importantly, fun!

Employee stories

‘’The ability to improve lives through simple yet effective solutions is something I find very fulfilling”

Lea Store Associate in Oldenburg, DE

“The whole atmosphere is enjoyable, I had fun in all the teams that I was part of.”

Justin Store & Field Manager in Rotterdam, NL

“I've worked in various places, and this culture really sets itself apart”

Rory Country Manager UK

“Although Swapfiets works globally, it still feels warm & local.”

Bram Warehouse Manager in Groningen, NL