Operational Key Account Manager

Discover the Impact You Can Make at Kuehne+Nagel

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

As an Operational Key Account Manager, you will act as the primary contact for key customers, ensuring their air logistics needs are met efficiently. You will collaborate closely with internal teams to enhance operational processes, resolve challenges, and drive continuous improvement. By maintaining strong relationships and identifying opportunities for optimization, you will contribute to customer satisfaction and business growth.

How you create impact

• Serve as the main operational contact for key air logistics customer.
• Ensure smooth execution of air freight operations, including compliance and performance monitoring.
• Collaborate with internal teams to resolve operational issues and implement process improvements.
• Monitor and report on key performance indicators (KPIs) to optimize service quality.
• Drive customer retention and identify opportunities for efficiency and cost savings.
• Support business reviews by analyzing performance data and presenting insights.
• Ensure adherence to Standard Operating Procedures (SOPs) and regulatory requirements.

What we would like you to bring

• Previous experience in air logistics is essential.
• Strong understanding of air freight import/export operations and regulatory compliance.
• Experience in customer relationship management within logistics.
• Excellent problem-solving and analytical skills to drive operational improvements.
• Strong communication skills, with fluency in English.
• Proficiency in Excel, PowerPoint, and other reporting tools.
• Ability to travel as required.

What's in it for you

Working at Kuehne + Nagel means something different for every employee, hence we offer an ambitious working environment in which entrepreneurship, development and progress are important. Besides a market conform salary, we also offer a bonus, a company car and a good pension plan. You have 24 vacation days and 3.5 atv days and the possibility to buy extra days. We have flexible working hours so that your work-life balance is optimal. You will start with a one-year contract with a view to permanent employment. Kuehne + Nagel is a good and reliable company and seeks reliable employees, which is why we screen our employees and apply for a VOG at the start.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.