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SCM Process & Tools Manager

Posted 29 Jul 2025
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Work experience
10 to 50 years
Full-time / part-time
Full-time
Job function
Degree level
Required languages
English (Fluent)
Dutch (Fluent)

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Company: GKN Aerospace Careers

Fantastic challenges. Amazing opportunities.

GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And we’re committed to putting sustainability at the centre of everything we do, opening up and protecting our planet. With over 16,000 employees across 33 manufacturing sites in 12 countries we serve over 90% of the world’s aircraft and engine manufacturers and achieved sales of £3.35 bn in 2023. There are no limits to where you can take your career.

Job Summary

The Customer demand, process & tools manager has to lead 2 teams of SCM professionals. One team is focusing on processes and tools, the other team is focusing on processing customer demand. In this role you will facilitate the teams in running, improving and standardizing the processes and systems. Next to that, you will be leading key SCM projects to execute the SCM strategy.

Job Responsibilities

  • Lead the Customer Demand Officer, Customer Support Officer teams & process & tools team
  • Set performance targets, conduct performance reviews, and support professional development
  • Foster a collaborative and high-performance team culture
  • Enable the team to analyze and process all customer demand across the programs
  • Define best practices across the programs and define the standard
  • Leverage state of the art technology to drive process optimization
  • Monitor & control the customer demand in accordance to the FE budget/forecast
  • Drive demand escalations with customers and/or internal stakeholders
  • Participate in- and provide input for the SIOP demand review meetings
  • Enable the team to provide quality information to the weekly MPS process
  • Maintain healthy working relationships with customers and production sites
  • Responsible for the development and availability of key systems like ERP, Supplier portal & BI-tool
  • Responsible for data management, governance, and master data quality in conjunction with other functional data owners to ensure functional master data integrity across the operation of financial systems is consistent and meets stated business rules and requirements
  • Contribute to build business cases with clear deliverables within Key SCM projects to support Global/Regional Supply Chain Management team to deliver the roadmap to achieve excellence in SCM, taking into account Risk Management
  • Create, maintain and govern the project execution of Project Plans, to be delivered within agreed timescale and costs
  • Maintain, manage and communicate results as per defined project KPIs and project governance
  • Support the Supply Chain Director EWIS in the creation and/or deployment of Business standards
  • Provide Supply chain director EWIS with inputs to design the relevant Corporate Strategy

Job Qualifications

  • Master or Bachelor’s degree in domain of Logistics/Supply chain
  • Min. 10+ years of relevant Supply Chain
  • Leadership experience is required
  • Project management experience is preferred.
  • Analytical, process-oriented, and strong communication skills.
  • Affinity with automation/IT.
  • Proficiency in Dutch and English.
  • Proactive and a self-starter.

What's in it for me?

Besides an innovative and international work environment that offers you a good work-life balance, we offer you opportunities to learn and grow, a competitive salary, pension plan, 29 vacation days / 13 ADV days and travel allowance (from 10 km single journey) as well.

A Great Place to work needs a Great Way of Working

Everyone is welcome to apply to GKN. We believe that we can only achieve our ambitions through a coming together of diverse minds who enjoy collaborating in an inspirational environment. Through our commitment to diversity, inclusion and belonging and by living our five powerful principles we’ve created a culture where everyone feels welcome to contribute. It’s a culture that won us ‘The Best Workplace Culture Award’. By embracing and celebrating what makes us unique we encourage everyone to bring their full self to work.

We are the place where human dreams, plus human endeavour, shape the future of aerospace innovation and technology.

With 50 manufacturing locations in 15 countries, we serve over 90% of the world’s aircraft and engine manufacturers. We design and manufacture innovative smart aerospace systems and components. Our technologies are used in aircraft ranging from the most used single aisle aircraft and the largest passenger planes in the world to business jets and the world’s advanced 5th generation fighter aircraft.

Engineering
Hoofddorp
1,000 employees