Proces Owner ITIL processes

Introduction to the job

We are looking for a proactive and experienced Process Owner for ITIL processes to lead the design, performance and governance of our ITIL processes and policy. You will play a key role in ensuring the processes (with focus on Configuration and Change Management) are standardized across ASML and performance is in line with set targets.

Role and responsibilities

• Own and maintain the ITIL policy and processes, ensuring alignment with ITIL best practices and effective communication to stakeholders.
• Define and uphold global standards across processes, people, organization, information, and technology.
• Ensure compliance and relevance of policies and processes, embedding internal controls and driving automation where feasible.
• Monitor performance through KPIs and lead regular stakeholder reviews to ensure continuous alignment and improvement.
• Collaborate on “as-is” and “to-be” process design, fostering a culture of continuous improvement.
• Own the business architecture—including taxonomy, logic, rules, and integrations—and work with IT architects to shape a future-ready IT landscape.

Education and experience

We are looking for someone with a strong knowledge of ITIL and Configuration Management, paired with a structured, analytical, and detail-oriented mindset. Skilled in stakeholder communication and experienced in automation, performance monitoring, and business architecture.

• Bachelor’s degree in IT or related field.
• 5+ years in ITSM, with 2+ years in Configuration Management.
• ITIL v3/v4 Foundation (Intermediate/Expert preferred).
• Experience with CMDB tools (e.g., ServiceNow, BMC Remedy).
• Proven track record in policy/process ownership and improvement in complex organizations.

Other information

You will join the Office of the CIO (OCIO), a team of 50 professionals at the forefront of IT craftsmanship and strategic alignment.

At ASML, we offer state-of-the-art facilities, international career opportunities, and a stimulating environment where your performance is recognized and rewarded.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

About Us

ASML is a leading supplier of lithography equipment, used by the world’s top chipmakers to print microchips that are increasingly powerful, fast and energy efficient. Working at ASML is inspiring, no matter what field you're in. That’s because we push the boundaries of technology: if it’s moving the world forward, chances are, we’re behind it. In fact, we’re probably a part of the electronic device you’re using right now.

We’re a global team of more than 32,000 people from 122 different nationalities and counting. Headquartered in Europe’s top tech hub, the Brainport Eindhoven region in the Netherlands, our operations are spread across Europe, Asia and the US.