Quality Specialist Risk & Fraud

We are looking for a Quality Specialist Risk & Fraud, who is a subject matter expert within our Risk Operations team. Utilizing your on-the-ground support experience and careful eye for detail, you will help improve the performance of Risk Operations by performing internal case audits and providing actionable feedback to the stakeholders involved.

Reporting to our Ops Enablement Team Lead, you will spend time examining risk-related cases handled by our analysts, determining the root causes of any points of failure, and addressing them to drive meaningful improvement.

This role is an ideal opportunity for a true champion of the customer experience in Risk Operations and someone who is able to combine their passion for quality management with a data driven mindset.

What You’ll Be Doing

• Monitor and check quality and regulatory/business compliance for Event Driven Reviews, MRR (fraud detection) and CRR (credit review) assessments done by our analysts (future expansion to additional processes is a possibility)
• Report on weekly quality metrics and play an active role in driving improvement
• Deep dive and analyze to find error trends and root causes to give feedback on team performance and suggest improvements / training / awareness sessions as needed
• Design and provide trainings where needed, with support of Senior Analysts
• Provide quality insights to help Team Leads have tangible input on coaching their team
• Liaise with various lines of business and regions to calibrate audits, implement best practices, and drive performance improvements
• Collect and present data to management and to applicable stakeholders in reports and weekly business reviews

What You’ll Bring

• Minimum 2 years of experience in Transaction Monitoring, Fraud and/or Credit operations (at Mollie or elsewhere)
• Experience in Quality Management Programs is a plus
• Strong communication skills and stakeholder management
• Ability to work independently and spot opportunities for improvement and collaboration
• Intermediate to -advanced skills with Excel/Google Sheets
• Ability to energize the team with a healthy level of intensity and an entrepreneurial spirit

Benefits

• 20 days working from abroad: Enjoy the flexibility to work from abroad for 20 days a year (excluding high risk countries)
• Wellbeing Budget: Enjoy €60 per month net towards taking care of yourself.
• Lifestyle and Health Support: Reach out for coaching and support whenever you need it via OpenUp.
• 26 holiday days: Time to relax. Plus an extra 2 days off in between 27 and 31 December!
• Commute options: Receive an NS Business Card and participate in our bike lease plan
• Birthday off: It’s your special day! Why spend it at the office?
• WFH Equipment Budget: One off budget of €400 for our new hires.
• Hybrid working: With WFH & Internet allowance at €60 a month.
• Discounted Lunch: Hot and cold meals plus snacks available each day for less than €4 and only pay when you use the service!
• Health Insurance: Insure with ONVZ or receive €125 net towards your own insurance.
• Annual Mollieverse event: All Mollies get together, connect and have fun.