Internship Customer Experience Planning

Operations Internship: Customer Experience Planning

Do you love analyzing data and improving processes to enhance customer satisfaction? Are you a conscientious, detail-oriented team player with a passion for supply chain, planning, and customer service? Then join us as our new Customer Service & Deployment Intern in our Zoetermeer office starting September!

Our purpose is to ensure seamless supply chain operations and exceptional customer satisfaction through proactive planning, issue resolution, and continuous process improvement. During this internship, you will collaborate with the Medical NLD Ops Supply Chain team and coordinate/support on customer service and deployment initiatives. Your main responsibilities include:

• Investigating and resolving customer complaints by identifying root causes and implementing corrective actions
• Supporting deployment planning and stock management for one or more countries
• Using system tools to track historical cases, standardize processes, and improve data accuracy
• Managing operational tasks such as sample requests, TTS management, and scrapping
• Analyzing key KPIs (CFR, open orders, WO) and contributing to weekly reviews with Sales Units

Meet your future manager! Your manager will be Haoyao CHEN, Deployment Planner.

About you

As an Internship Customer Experience Planning Intern, deployment planning will be second nature to you. You have outstanding analytical skills and can generate sharp comprehension through data. On top of that, you’re an organized and proactive team-player who’s always looking for opportunities to learn and develop.

There are also some compulsory requirements:

• Enrolled as a Bachelors/Masters student during the whole internship period;
• You are a resident of the Netherlands and hold a valid BSN number (if you are a non-EU citizen, you need to have a valid Dutch residency permit);
• Ideally available to start in September for a minimum of 6 months, 5 days per week;
• You are fluent in English - spoken and written;
• You are able to work from our Zoetermeer office, at least 5 days per week.

About Danone

Working at Danone is a unique experience. It’s fast-paced and complex and, at times, it can get a little challenging. But it’s packed with opportunities to learn and grow working with some of the best-known brands in the world, like Evian, Alpro, Nutricia, Activia and Nutrilon. Bring your unique perspective, ambitions and entrepreneurial ideas to the table – the impact you could make might just surprise you. One Planet. One Health – BY YOU.

We’re proud to be a B-Corp certified company. That means we meet the highest verified standards of social and environmental performance, transparency, and accountability in everything we do.

We’re committed to building a diverse and inclusive team. As an Equal Opportunities Employer, we base our hiring decisions on merit, job requirements and business needs.*

We Offer

In addition to gaining invaluable hands-on experience at a large multinational organization, we offer:

• A competitive gross internship allowance of 650 euros per month (based on a full-time internship);
• Home working allowance of 2.40 euros per day;
• A public transport travel card covering all office-related travel;
• Hybrid working environment allowing for desired flexibility;
• Career advice opportunities such as workshops, seminars, networking events;
• International environment with 140 different nationalities in Danone NL;
• Active Internship community with 100+ interns across the Netherlands.

Job details

Dedicated to bringing health through food to as many people as possible, we are a leading global food & beverage company built on four businesses: Essential Dairy and Plant-Based Products, Waters, Early Life Nutrition and Medical Nutrition.

* all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Need more information? Please contact Sherry Zhang, Campus Recruitment Intern, via sherry.zhang@danone.com