Jr. Customer Experience & Marketing manager - Internship

Who are we?

Spryng is an ambitious and accessible company, founded in 2006 and based in the heart of Amsterdam. As an SMS provider for the business market, we provide our services worldwide to companies in all possible sectors, enabling them to reach their customers easily and efficiently. SMS? That may not sound very sexy but don't swipe left on us yet.

Because we don't just sell SMS, we sell a solution to communication challenges. Our clients (from KLM, and DHL, to the bicycle repair shop on the corner) experience process optimisation, cost and time savings and even an increase in turnover by using our services. Think of delivery updates for your packages, a reminder for your doctor's visit, or a verification code to securely log into your banking apps.

Who are we looking for?

We’re on the lookout for someone who’s: looking to gain hands-on experience in an international company where customers come first, motivated to make a real impact in customer support and Marketing, not afraid to make mistakes (because that’s how you learn!), tech-savvy or interested in learning the ropes, ready to bring positive energy to our passionate CEX team and be part of a team that takes Customer Support & Experience to the next level.

If you’re eager to grow, contribute, and help us keep our amazing customer experience scores high, we’d love to have you on board!

• You are a student and enrolled at Dutch learning institution and have a valid work authorization for the EU
• You are fluent in Dutch.
• You have good English skills, additional languages are a plus (French, Dutch) but not a must
• You are proactive and willing to work independently in a fast paced environment
• You have a solution-oriented attitude and provide a high level of service.
• You have interest in the client-facing and technical aspects of customer experience.
• You are a creative writer and have an eye for detail.

What will you be doing?

Interns at Spryng are integral team members, not just coffee makers or copy makers.

• Gain hands-on experience in Customer experience, Technical support and Product Management.
• Handling responsibilities that span from 1st to 3rd line support; including onboarding new customers, whitelistings, mapping of issues and thinking about new features for the Spryng platform.
• Learn how to work together with Sales and Marketing departments to optimize our platform and service.

• Engage with (potential) customers through calls and emails, addressing their needs and inquiries.
• Provide support to customers via chat, telephone, and email.
• You analyse opportunities to rank better in search engines such as Google. You then write the content yourself that will actually ensure that we will appear higher in search results
• Thinking along with making creative content with different purposes. Think of content that makes it easier for the sales team to bring in new customers and for the client success team to be bombarded less often with (unnecessary) questions.
• Participate actively in meetings, training, and brainstorming sessions.

Why Spryng?

We offer you a dynamic internship in a young, tight-knit organisation in the heart of Amsterdam. Enjoy a friendly work atmosphere with daily lunches and regular pre-weekend drinks. You'll receive a competitive internship compensation and have the chance to actively contribute to the team. Recognising that internships can be challenging, we also offer free access to online mental health platforms and mindfulness apps like OpenUp, or Calm to support you on every step of

your journey. Many of our interns choose to stay with Spryng during or after their studies, so we can’t wait to hear from you.