Strategic Account Manager - Retail (Dutch, Amsterdam)

Ready to drive real growth in a hyper-growth SaaS?

Lightspeed is a global SaaS powerhouse transforming the way commerce works. Our cloud platform enables ambitious retail and hospitality brands to scale smarter, serve better, and grow without boundaries.

And we’re growing too – fast! 🚀

As a Strategic Account Manager at Lightspeed, you won't just manage customers—you’ll own relationships with our highest-value retail clients and act as a trusted growth advisor. Your mission: maximize product adoption, retention, and expansion within a strategic portfolio that fuels our global momentum.

*Please note that this role is based in Amsterdam and is not fully remote. At Lightspeed, we follow a hybrid working model and enjoy collaborating in the office.*

What You’ll Be Owning

• Own the relationship: Act as the single point of contact and strategic partner for a defined book of top-tier Enterprise customers.

• Architect growth: Develop and execute tailored account strategies that align product capabilities with each client's long-term business objectives.

• Drive outcomes: Lead adoption, upsell, and retention initiatives that directly impact Net Revenue Retention (NRR).

• Lead with insight: Conduct data-driven QBRs and strategic check-ins to identify opportunities and prevent churn before it’s visible.

• Influence the roadmap: Act as the voice of the customer—translating real-world insights into actionable product feedback for our cross-functional teams.

• Cross-functional collaboration: Partner tightly with Sales, Product, Onboarding, and Support to deliver a seamless and impactful customer experience.

• Build deep trust: Become a strategic advisor by truly understanding each customer’s goals, challenges, and market dynamics.

What You Bring

• 4+ years in Strategic Account Management or Enterprise Customer Success in a high-growth B2B SaaS environment

• Proven success managing a complex, high-value book of business and driving retention and expansion

• Strong commercial acumen and an ability to link customer outcomes to revenue impact

• A self-starter mindset: resourceful, proactive, and comfortable navigating ambiguity

• Fluency in Dutch and English (business-level)

Bonus Points

• Experience in the retail space

• Background in FinTech, payments, or multi-product SaaS platforms

• Formal training in customer success, consultative selling, or strategic account planning

• Bachelor's degree in business, economics, or a related field

What’s In It for You

• Unlimited commission potential — reward tied directly to your success

• A clear growth path in a fast-scaling global SaaS organization

• Participation in our equity program — you grow with us

• 400 € wellness allowance per year (use it for the gym, yoga, your bike — your call)

• Mental health support via Modern Health (meditation, therapy, coaching)

• Work from anywhere up to 60 days/year with our People Experience (PX) benefit

• Access to LinkedIn Learning and a personal development plan

We’re looking for someone who thrives in fast-paced SaaS environments, moves confidently across C-level conversations, and sees customer success as a revenue-driving function.

Does that sound like you? Let’s talk.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.