Product Manager Returns

Are you a strategic, data-driven, and commercially-minded product manager with a passion for optimizing the customer experience? Do you want to play a crucial role in the success of a leading fashion retail company? Then Hunkemöller is looking for you!

YOUR TASKS

As our Product Manager Returns, you'll be responsible for minimizing returns within Hunkemöller. You'll achieve this by analyzing the entire customer journey, identifying bottlenecks, and developing innovative solutions that both enhance customer satisfaction and reduce operational costs. You'll work closely with various teams, including E-commerce, Supply Chain, IT, Marketing, and Buying departments.

What will you do?

• You'll be the driving force behind developing and executing our returns reduction strategy.
• You'll analyze data to gain insights into return reasons and customer behavior.
• You'll identify and implement improvements in product information, size guides, product presentation, and the ordering process to prevent incorrect purchases.
• You'll research and test new technologies and functionalities that can contribute to return prevention (e.g., virtual try-on, AI-driven sizing tools).
• You'll collaborate with the Supply Chain department to streamline and optimize return processes.
• You'll define KPIs, monitor performance, and report on them to relevant stakeholders.

Who are you?

• You have 5+ years of experience as a product manager, preferably within e-commerce or retail.
• You're analytically strong and know how to translate data into concrete actions. Previous working experience with data visualisation tools (ex. Looker, Tableau) is a plus.
• You have proven experience in identifying and solving complex problems.
• You're proactive, results-oriented, and a true team player.
• You possess excellent communication skills and can effectively interact at various levels.
• Knowledge of A/B testing, UX principles, and agile methodologies is a plus.

Benefits

• 25 Days of Annual Leave: As a full-time employee, you will receive 25 days of paid holiday each year, with the flexibility to buy or sell up to 4 additional days to meet personal needs.

• Hybrid Work Model: We offer a flexible hybrid work environment, enabling you to seamlessly balance office and remote work to enhance productivity and work-life balance.

• Work From Abroad: Take advantage of the opportunity to work remotely from abroad for up to 2 weeks annually.

• International Work Environment: Join a dynamic, global team that fosters collaboration and cultural diversity, providing you with a rich and inclusive professional experience.

• Partial Travel Allowance: Benefit from a partial travel allowance to support your commuting costs, ensuring your journey to and from work is more affordable.

• Hunkemöller Academy: Gain access to our Hunkemöller Academy, offering a wide range of professional development programs to support your career growth and skill enhancement.

• Employee Discounts: Enjoy a 25% discount on all company products, allowing you to access our offerings at a reduced price.

We are digitally driven and powered by data; a simple statement yet fundamental to the success of any retail organization. Retail leadership will be about creating a World-Class shopping experience for our customers whatever the channel or journey either digital or in store.