Product Manager CX - Customer Billing Experience

Be a key player in redefining how millions of customers interact with their energy services, driving impact that goes beyond the product — straight into homes, communities, and the planet.

Be at the forefront of digital innovation by applying cutting-edge AI technologies to solve complex customer challenges and create seamless, intuitive experiences.

You’ll own your product vision, drive measurable outcomes, and have the space and support to experiment, learn, and grow into a true leader in product management.

Why choose Eneco?

At Eneco, we’re on a mission: to create a more sustainable, customer-centric energy future. As a Product Manager in our Customer Experience team, you’ll be at the heart of this journey. We’re not just rethinking energy — we’re reinventing how millions of customers experience billing, payments, and support. And we’re doing it by combining customer empathy with the latest in Generative and Agentic AI.

Join us and help us transform complex billing processes into simple, intuitive, and delightful customer experiences. This is your chance to lead high-impact initiatives, shape the future of digital energy services, and make a real difference for our customers — and for the planet.

What you’ll do

As Product Manager CX – Customer Billing Experience, you’ll drive the end-to-end product vision and strategy for how our customers manage their energy bills, payments, meter readings, and term amounts. You’ll challenge the status quo, think beyond the obvious, and always keep the customer front and center.

You’ll:

• Define a clear product vision that aligns with Eneco’s strategy and customer needs.
• Lead complex online customer journeys — from front-end digital touchpoints to backend billing systems (MVS).
• Integrate cutting-edge AI solutions to simplify, enhance, and personalize interactions.
• Drive experiments and data-driven decisions to continuously improve key metrics like NPS, CSAT, Cost-to-Serve (CTS), Public Perception, and % Monthly Active Users (MAU).
• Build and maintain strong alignment with stakeholders across the business, ensuring clear priorities and effective communication.
• Foster a culture of experimentation and learning within your team, balancing short-term wins with long-term strategic outcomes.

Is this about you?

• Proven experience as a Product Manager in customer-facing digital products, ideally in billing, payments, or complex transactional domains.
• Hands-on experience with experimentation platforms (GrowthBook is a plus) and a data-driven mindset.
• Curious, forward-thinking, and eager to leverage AI to create customer impact.
• Strong stakeholder management skills: you align teams, manage complexity, and communicate with clarity and confidence.
• Comfortable working in ambiguous environments, with the ability to navigate trade-offs and make tough decisions.
• Familiarity with backend systems (billing systems like MVS are a bonus).
• A team player who builds trust, collaboration, and positive energy within and across teams.
• Ideally, you bring diversity of thought and background to the team.

You’ll be responsible for

• Delivering measurable improvements in the customer billing experience that directly impact satisfaction, engagement, and efficiency.
• Ensuring AI-driven solutions deliver real value and are integrated seamlessly into the customer journey.
• Translating complex billing processes into simple, customer-friendly solutions.
• Empowering your cross-functional team to work effectively, experiment, and deliver at pace.
• Prioritizing ruthlessly, focusing on what moves the needle, and saying ‘no’ when needed.
• Maintaining a strong connection to customer needs while balancing business goals and technical feasibility.

This is where you’ll work

You’ll be part of Eneco’s Customer Experience team, working in a hybrid environment that combines the energy of our modern, sustainable headquarters in Rotterdam with the flexibility of remote working. You’ll collaborate with passionate product managers, designers, engineers, and data experts — all driven by the same goal: delivering world-class digital experiences that empower our customers to live more sustainably.

At Eneco, we believe in autonomy, trust, and working smart. You’ll have the freedom to own your roadmap, set priorities, and make real impact — all while learning, growing, and having fun along the way.

What we have to offer

Gross annual salary between €95.000 and €120.000

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing.

FlexBudget

Including FlexBudget, 8% holiday allowance, and depending on your role a bonus or collective profit sharing. Have it paid out, use it to buy extra holiday days or save it up for something nice, it's up to you.

Personal and professional growth

Eneco is fully committed to help you in your personal and professional development.

Hybrid working, at home or in the office

You work 40% at the office and 40% at home. The other day you decide what works best for you.

Work that works for you and the climate

If you decide on a career at Eneco, you are choosing ambition, growth and opportunities. You will have all the space you want to improve yourself and do your job the way that suits you best, which includes having a good work-life balance. You can work to a flexible schedule and work partly from home if your role allows it. That is how you can work on your own future and on the future of the world. After all, you and your 4,000 colleagues are committed to our mission: climate neutrality by 2035. We assist customers to accelerate their sustainability efforts, devise innovative solutions and seize opportunities with both hands. Are you ready?