Senior Manager Transport Operations

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Senior Manager Transport Operations at Rituals

Rituals is growing rapidly, expanding across retail, e-commerce, and wholesale channels throughout Europe and beyond. In line with this growth, we are preparing to open our own state-of-the-art distribution center by 2027—an exciting milestone that will bring even greater control and efficiency to our supply chain.

The Senior Manager Transport Operations will play a key role in this journey. Responsible for managing all transport flows between the warehouse, retail stores, wholesale (travel) clients and B2C customers, this role combines daily operational leadership with long-term strategic planning. With full P&L responsibility for the transport budget, the Senior Manager will drive the transition toward a centralized warehouse model—working closely with both internal teams and external logistics partners to build a future-proof, scalable, and cost-effective transport operation.

The role is measured on key performance indicators such as On-Time Delivery (OTD), transport costs versus budget (P&L responsibility), SLA compliance with logistics partners, and customer satisfaction across internal and external stakeholders. A crucial part of the position is active contribution to the transition toward a centralized warehouse model. To achieve this, the Senior Manager works cross-functionally with internal teams—including Logistics Warehouse, Supply Chain Planning, Fulfilment, and Control—while also managing relationships with external logistics providers, transport companies, and suppliers.

Key responsibilities

• Lead, coach, and develop a team of 2 Supplier Managers Transport.
• Manage transport operations between warehouse, retail/wholesale clients and B2C Customers.
• Maintain and strengthen relationships with logistics providers (contracts, SLAs, escalations).
• Drive the transition to centralized hubs, including process and system alignment.
• Own and manage the transport budget (cost control, flow optimization, reporting).
• Standardize and automate transport processes in collaboration with stakeholders.
• Monitor and improve KPIs (On-Time Delivery, transport cost per shipment, SLA adherence).

Bring all of you

• At least 7–12 years of experience in transport management, supply chain, or logistics, with a strong focus on operational leadership and strategic process management.
• Experience working with external partners and vendor management (3PL/4PL).
• Strong analytical skills, including working with data and dashboards (Power BI, Excel).
• Proven P&L responsibility and experience in cost optimization within transport operations.
• Experience in retail logistics and/or e-commerce is a plus.
• Strong leadership qualities: coaching, connecting, and results-driven.
• Experience in implementation of TMS systems or Visibility tooling
• Experience with supporting opening new warehouses
• Familiarity with change management, project management, and implementing new processes.

Benefits of working at Rituals

• Training, coaching & development opportunities
• Staff discount on Rituals products
• Attractive bonus
• Numerous health & wellbeing initiatives
• Company & team events