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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
This role is the strategic business partner to the SVP, Global Customer Care & Experience and their Leadership Team, aligning operational initiatives with revenue objectives and ensuring that customer care strategies effectively support overall business growth. They leverage data analytics and performance metrics to identify trends and opportunities within customer interactions, providing actionable plans that enhance service delivery and drive revenue optimization. They lead initiatives to streamline customer care processes and enhance operational efficiency, collaborating with cross-functional teams to implement best practices that improve customer satisfaction and contribute to revenue enhancement.
Responsibilities
Strategic Business Partnership
Data Analysis and Reporting
Process Improvement and Efficiency
Performance Management
Training and Development
Customer Experience Advocacy
Team Collaboration and Development
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is the world’s digital infrastructure company. We interconnect industry-leading organizations such as finance, manufacturing, retail, government, healthcare and education across a digital-first world.
When Equinix was first established in California in 1998, our vision was to create a place where the information-driven world could grow and thrive. Since that time, we have evolved and grown, and today, our global footprint spans 260 data centers across 33 countries on 6 continents.
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