Director of Rooms

As Director of Rooms you will play a pivotal role in the successful development of our Stay Product and team, playing a crucial role in the development and relaunch of the new look of our hotel as well as the delivery of our TSH hospitality experience.

Reporting to the General Manager, you will be in the lead of ensuring and further developing premium service and quality for our guests staying with us for either a night, a year or anything in between. This is a unique opportunity to shape an innovative Stay Product in one of our flagship locations.

In Case You Don’t Know Who We Are:

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do:

• Lead, mentor, and develop the Rooms management team, including Front Office Manager, Housekeeping Manager and Maintenance Manager.
• Lead from the front; prioritise guest and team experiences, your presence will be felt by both team and guests alike fostering a diverse and inclusive environment.
• Work closely with the Director of F&B, Director of Memberships and Director of Stay to optimize operational processes across all departments.
• Develop and execute Rooms strategies to enhance guest experience and achieve business objectives in collaboration with the Marketing and Leaderships team to drive revenue.
• Incorporation of sustainability and eco-friendly practices in Rooms strategies – in line with our future B Corp status.
• Leverage data analytics to optimize operations, enhance guest experiences, and identify new opportunities for growth.
• Implement and maintain high standards of quality, service, and cleanliness.
• Ensure exceptional guest service and satisfaction across the entire Rooms experience by handling feedback promptly and effectively in a proactive rather than reactive manner.
• Develop and manage the Rooms budget, including cost control, revenue generation, and profitability.
• Monitor financial performance and take corrective actions as necessary without compromising quality.
• Ensure compliance with health, safety, and hygiene standards including ongoing staff training, licensing and regulatory requirements and that best practices are always followed.

Who You Are:

• 2+ years of experience in a Rooms Management role, ideally in establishments with 250-300 rooms.
• Proven experience leading teams in the Rooms Division with a natural ability to inspire and develop others.
• Skilled in change management and improving processes Rooms operations.
• Financially adept, with experience in budgeting, forecasting, and reporting.
• Digitally savvy, with experience utilizing digital tools to enhance guest experiences and streamline operations.
• A passion for hospitality and creating memorable guest experiences, with an eye for detail and a commitment to excellence.
• Fluent in Dutch and English; additional languages are a plus.
• Collaborative, innovative, and ready to create a dynamic, diverse, and inclusive workplace.

What We Offer:

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe, and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues, and all the other amazing salary/benefits stuff.

Who you are is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.