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About the job:
As a Team lead Customer Success, you will lead a tiny and brave team of support and Customer Due Diligence (CDD) specialists, overseeing support operations, customer and partner due diligence, and partner onboarding. You will act as a first-line support for users and a second-line support for partners, while also managing the process by handling workflows in HubSpot, collaborating with Product Owners on product improvements and communications, and planning the future direction of your functional area.
Key responsibilities:
Who are we?
We are Bizcuit, an ambitious FinTech driven by innovation, passion and a healthy dose of rebelliousness. Our company is informal, no nonsense and flexible. Our people are unique, quirky, compassionate and sharp.
We’ve got the ambition, knowledge and experience to do things better and smarter than the rest. We know what the market’s needs are and have innovative ideas of how to meet those needs. We believe in the possibilities of new technologies and love to put them to use.
Our goal is to create a solution for all (European) entrepreneurs to make administration as fun, easy and efficient as possible.
Crucial skills:
What we offer:
Wij zijn Bizcuit, een ambitieuze Fintech, die de administratie voor ondernemers zo leuk en makkelijk mogelijk wil maken. Geen gedoe met verschillende tools. Alle documenten, bankrekeningen en betaalopdrachten handig in één app. Zo hebben ondernemers meer tijd om te doen waar ze echt goed in zijn: ondernemen.
Bizcuit is informeel, no nonsense en flexibel. Wij hebben de ambitie, kennis en ervaring in huis om het slimmer en beter te doen dan de rest.
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