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About the Role
We are looking for a Key Account Manager MENA to join our CSM team! ⭐ This team is responsible for building and maintaining strong relationships with our clients to ensure their success in the ever changing e-commerce landscape.
What will you do as Key Account Manager?
As Key Account Manager MENA, you’ll act as strategic partner to our global and regional enterprise customers, driving long-term success by maximizing growth, adoption, and satisfaction via the ChannelEngine platform.
In this role, you’ll take full ownership of a small portfolio of high-value customers in the MENA region. You’ll guide enterprise-level customers across regions—especially in areas with complex business structures such as retail groups, distributors, and licensees—in leveraging their full growth potential. This includes driving new feature adoption, optimizing marketplace performance, and leading commercial processes such as renewals, upsells, and expansion planning.
Additional responsibilities include taking commercial ownership during onboarding & integration, proactively preventing churn, using available data to support customers’ growth and collaborating across cross-functional teams internally.
What makes you the ideal Key Account Manager?
Nice to have (but not essential)
Our story began in 2013 when it became undeniable that marketplaces were going to be one of the most critical components of the global e-commerce industry. We saw an opportunity to make these powerful platforms available to every business, and now ChannelEngine offers a complete, user-friendly, marketplace management suite with seamless integration, enabling businesses to expand their reach internationally. We open up global e-commerce and let anyone sell anywhere.
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