Lead CX/UX Research Consultant

If making a difference matters to you, then you matter to us.

Job Description

As a Lead CX/UX Research Consultant, you will independently conduct advanced user research projects, delivering high-quality insights that drive product development. Your role will have a significant impact on the user experience, as you support team projects and ensure quality outcomes.

We are characterized by an entrepreneurial and informal but professional working atmosphere. You will be working in a dynamic and international organization where your personal development is encouraged and supported.

Responsibilities

• Lead and execute sophisticated user research studies independently.
• Provide strategic insights that shape product direction and development.
• Mentor and oversee the work of junior researchers.
• Integrate research findings into the product lifecycle systematically.
• Conduct longitudinal studies to track user experience over time.
• Collaborate closely with cross-functional teams to influence design decisions.
• Develop and refine tools and methodologies for user research.
• Advocate for user-centered design within the organization.
• Present research findings to senior leadership and stakeholders.
• Ensure research activities comply with ethical standards and guidelines.

Requirements

• Advanced Data Analysis: Expertise in analyzing complex research data.
• Longitudinal Research: Ability to conduct and manage long-term studies.
• Strategic Influence: Skills to influence product strategy through research insights.
• Ethical Research Practices: Knowledge of ethical standards in user research.
• Methodology Development: Proficiency in developing new research methodologies.
• Cross-Functional Collaboration: Skills to work closely with various teams.
• Research Leadership: Capability to lead and mentor a research team.
• Stakeholder Engagement: Ability to engage effectively with senior stakeholders.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2023 annual revenues of €5.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,400 people worldwide.

Our customers work in industries which impact the lives of millions of people every single day. Our mission is to empower our professional customers with the information, software solutions, and services they need to make critical decisions, achieve successful outcomes, and save time.

Our expert solutions combine deep domain knowledge with technology to deliver both content and workflow automation to drive improved outcomes and productivity for our customers.

We are committed to helping professionals improve the way they do business and solve complex problems with our range of digital solutions and services, which we continuously evolve to meet their changing needs. Our 188-year legacy and portfolio represent thousands of customers worldwide.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

In 2024 we were awarded Ragan’s Top Places to Work for Employee Wellbeing: Large Organization, in recognition of our commitment to maintaining and enhancing the well-being of our colleagues through our ‘Together we thrive’ well-being program.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.