Customer Operations Lead EMEA & UK

Join Bugaboo as Customer Operations Lead EMEA & UK

Your role at Bugaboo

Join us on our mission to help empower parents and children to discover the world together! Bugaboo is a premium Dutch parental company that reinvented the stroller 20 years ago. We continue to bring a pioneering mindset and an obsession with quality to everything we do and we’re looking for entrepreneurial and passionate people to join us. With design and innovation led in-house, production in our own factory in Xiamen and a global footprint we are proud of our creativity and cultural inclusion.

About us

At Bugaboo, we’ve been revolutionizing parenting products since 1999, setting the standard for premium design, durability and functionality in strollers and beyond. As pioneers in our field, we didn’t just create products. We sparked a global movement, redefining what parents could expect from everyday essentials. Today, we’re proud to be an iconic brand in our sector, trusted by families worldwide.

Innovation, design, sustainability, and quality are at the heart of everything we do, and our award-winning products are a testament to our commitments. Designed for the future and crafted to empower families, Bugaboo products are made in our very own factory, ensuring unrivalled craftsmanship and testing beyond industry quality and safety standards.

But we believe success must go hand in hand with responsibility. Sustainability is part of our core mission. That’s why we’ve pledged to achieve net zero CO2 emissions by 2035, and our B Corp Certification™ reflects our commitment to accountability, transparency, and creating products with a smaller environmental impact. For our people, we’re fostering a culture where diversity thrives, and everyone can be themself, feels heard, valued, and included.

Passionate about unlocking potential, we’re driven to reimagine and reshape our industry time and time again. Together, we’re committed to building a better future, are you ready to join us on this journey?

Your aim as a Customer Operations Manager EMEA & UK is to lead the end-to-end Order-to-Cash (O2C) process for the EMEA and UK regions, representing approximately 60% of Bugaboo’s global revenue, to ensure on-time deliveries at optimal cost levels and a seamless customer experience that supports Bugaboo’s overall business objectives.

You are part of the Global Customer Operations team and report to the Sr Manager Customer Operations EMEA, UK and NA.

What will you do

• Own and oversee the end-to-end Order-to-Cash (O2C) process for the EMEA and UK regions, ensuring timely and accurate order management, allocation, and inventory alignment.
• Lead the day-to-day operations with the Sales Operations Finance (SOF) teams, aligning activities with business goals and service standards. You will take full ownership of team performance, driving efficiency, and customer satisfaction.
• Manage and develop a team of six Customer Operations Coordinators, providing coaching, support, and performance management. You will foster a collaborative, high-performing team culture built on accountability and continuous improvement.
• Oversee the performance of two third-party logistics providers (3PLs) in Rotterdam and Northampton (UK), ensuring agreed service levels are met. You will lead structured governance via regular WORs, MORs, and QBRs.
• Collaborate closely with internal stakeholders, including Country Sales Directors, Channel Sales Owners, and Finance/Credit teams, to align operational priorities and deliver optimal customer outcomes.
• Drive continuous improvement initiatives, with a strong focus on process standardization and automation to support the goal of 100% no-touch order management. You’ll identify inefficiencies and implement best practices from other regions.
• Contribute to cross-functional projects, such as ERP (O2C) enhancements and cost optimization initiatives.
• Act as a backup for the Senior Customer Operations Manager, stepping in as needed to ensure leadership continuity and operational stability.

What you will bring to the table

• Bachelor’s or Master’s degree in Business Administration, Supply Chain, Logistics, or Operations Management
• 3–5 years of relevant work experience in customer operations, logistics, or supply chain
• Proven leadership experience with the ability to guide, support, and develop a team
• Strong understanding of logistics processes, particularly in a 3PL environment
• Experience with ERP systems; process improvement knowledge is a plus
• Familiarity with BI tools (e.g. Power BI) is a strong advantage
• Project management experience is a plus
• Business fluency in English (spoken and written)

What we offer

• An enthusiastic team of friendly, driven colleagues with love for our mission and brand;
• An inspirational, inclusive, fast-growing international work environment in which you can make a difference and develop yourself further;
• Access to OpenUp (wellness hub) - monthly wellbeing webinars, individual coaching and an Employee Assistance Program with free access to Mental Health Professionals for when times are tough;
• Holiday swap (you are free to exchange a public holiday for another day that is more important to you);
• Bicycle lease plan - a monthly contribution up to EUR 50 to support you in leasing a bicycle;
• Eligible to participate in Bugaboo’s bonus plan;
• Flexible and hybrid working and the opportunity to work from anywhere in the world 8 weeks of the year;
• A Bugaboo stroller when expecting a baby & Bugaboo friends & family of 20% discount;
• Paid parental leave for primary and secondary caregivers (based on eligibility);
• Day off on your Birthday & Day off for volunteering activities:
• 25 holiday days per calendar year and an additional day for every year of service (up to 5 years);
• Commuting reimbursement (Bugaboo refunds 100% of the public transport costs or 0,21 EUR per km travelling by car/bike/scooter-motor).
• Work from home allowance plus home-office set up budget;
• A solid pension plan, disability insurance and discount on your supplemental healthcare insurance.

About Bugaboo International

Bugaboo International is a Dutch design company that develops and produces modern parent products. Our products are made to lighten your load and turn everyday life into an enjoyable journey. We always look for people who share our ambitions, have a positive attitude and remain true to themselves.