EIT Operations - Support Technician

Присъедини се към Just Eat Takeaway.com

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you! We’re a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As a Support Technician within our EIT Operations department, you'll play a key role in providing high-quality internal IT support as part of our global Techaway team. Based in Amsterdam, you’ll be the second point of contact for end user support, helping to ensure our colleagues across the business have the tools and assistance they need to work efficiently.

You’ll contribute to the stability, scalability, and continuous improvement of our IT services while working in an international environment and engaging closely with the EUC (End User Computing) management team.

Key responsibilities:

• Provide second-line support to internal end users via the Techaway function
• Support the Amsterdam office, ensuring proper processes are followed and service expectations are met
• Deliver a high standard of customer experience and ensure performance and quality benchmarks are consistently achieved
• Help maintain the availability, security, and scalability of our IT services platform
• Contribute to the execution of our services roadmap and future planning for end user support
• Collaborate with global teams to share insights and ideas for service improvement

Your profile and experience:

• Previous experience in a first or second-line end user support role
• Solid foundation in end user support tools and environments
• Strong customer service orientation with excellent communication skills
• Confidence and independence in handling tasks with moderate guidance
• A keen interest in IT support with the motivation to grow and learn

Technical skills:

• Operating systems: Windows 10/11, macOS, Chrome OS
• Applications: Google Workspace (G Suite), Jira (Atlassian), Slack
• User/Device management tools: Active Directory, Google Admin, Intune, JAMF (desirable)

Soft skills:

• Fluent in written and spoken English
• Strong organizational and interpersonal skills
• Solution-oriented mindset and a collaborative approach

Why work at JET?

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth, and celebrating every aspect of our JETers. Thanks to them, we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

Are you ready to take your seat?