Absence Management Specialist

Absence Management Specialist at Just Eat Takeaway.com

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

As part of the Employee Relations (ER) team, you will be our specialized Case Manager for Absence Management at Just Eat Takeaway. In this role, you will efficiently and accurately manage absence trajectories. This includes supporting both Dutch employees and managers, as well as international managers with employees in the Netherlands who may be less familiar with Dutch legislation. This offers a unique opportunity to deepen your international experience and contribute to knowledge transfer through training and 1-on-1 support.

You will provide expert advice and operational support in work-related absence situations, including mediating conflicts that may influence absence. You will diligently monitor compliance with our absence policy and Dutch legislation, such as the crucial Wet verbetering poortwachter. By proactively monitoring recovery and facilitating clear communication among all involved parties, you will effectively drive the reintegration process.

This hands-on role offers you the opportunity to continuously optimize absence processes. You will identify bottlenecks in execution and translate these into concrete improvements. Furthermore, you will analyze absence data and trends to ensure more efficient handling. You will serve as an essential point of contact for all absence-related matters, ensuring the smooth and compliant processing of individual cases.

These are some of the key ingredients to the role:

• Case Management & Reintegration: Provide expert guidance as the primary contact for all absence-related matters, including steering the reintegration process in accordance with the Wet verbetering poortwachter.
• Compliance & Documentation: Ensure compliance with Just Eat Takeaway's policies and Dutch legislation, including accurately maintaining case files in HR systems (Workday, JIRA, Verzuimsignaal).
• Stakeholder Collaboration: Effectively collaborate with internal HR teams (Employee relation Case Managers, HR Business Partners, Payroll) and external partners (company doctor, UWV) for seamless progress.
• Policy & Process Improvement: Contribute to the review and updating of absence policies and procedures to ensure compliance and best practices.
• Manager Enablement & Training: Develop and deliver training and ongoing support to managers for effective and proactive absence management.

What will you bring to the table?

• A Minimum of 2-3 years of demonstrable experience in absence management in the Netherlands.
• Essential and demonstrable practical knowledge of Dutch social security laws and regulations related to absence and reintegration (e.g., Gatekeeper Act).
• Excellent communication and interpersonal skills, both verbal and written.
• Strong administrative and organizational skills, accurate record-keeping, and efficient management of HR systems (Workday, JIRA, Verzuimsignaal).
• A strong command of both Dutch and English is a must, due to the international nature of the organization.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.