Senior Global Service Manager (m/f/d) – Offset & Flexo Printing Systems

Join Our Global Leadership Team in Printing Systems

As a Senior Global Service Manager, you will be a pivotal member of the global leadership team, responsible for shaping and executing the global service vision for our offset and flexographic printing systems business. You will oversee the strategic direction, operational excellence, and financial performance of our global service organization, ensuring best-in-class customer experience and long-term client retention.

This role demands a strategic thinker with deep technical expertise, commercial acumen, and the ability to lead cross-functional and multicultural teams at scale. You will play a critical role in aligning service operations with our global growth objectives, driving service innovation especially also in IoT/AI environment, and representing the service function at the executive level. The role is preferably located in DACH or the UK.

Responsibilities

Strategic Leadership

• Define and execute a global service strategy that supports business growth, profitability, and customer excellence across all markets.
• Drive increase of connectivity rates and thereby the evolution from reactive service models to predictive, value-added service offerings, including remote diagnostics, service contracts, and lifecycle support.

Organizational Management

• Lead and develop the service team in over 20 countries globally into a high-performance international service organization, including regional managers, field engineers, and service partners.
• Build succession plans, talent pipelines, and advanced training programs for technical leadership across regions.

Customer & Stakeholder Engagement

• Serve as the global executive point of contact for top-tier customers, resolving complex challenges and fostering long-term partnerships.
• Collaborate with Sales, Product Management, IT, Finance and R&D to integrate customer feedback into future product and service development.

Operational Excellence

• Establish and manage global service KPIs, SLAs, and budgets. Ensure optimal resource allocation, response times, first-time-right and efficient field service operations, and maximum uptime.
• Oversee global spare parts management, inventory strategy, and technical support infrastructure.

Innovation & Digitalization

• Champion the use of digital tools, IoT, and remote service capabilities to improve service responsiveness, first-time-right and profitability.
• Lead the deployment of integrated service platforms, including data analytics for global service performance visibility.

Risk, Compliance & Safety

• Ensure compliance with all regional regulatory, safety, and quality standards.
• Develop and maintain business continuity plans and risk mitigation strategies for critical service operations.

Qualifications required

• Advanced degree in Engineering, Industrial Management, or Business Administration preferred.
• 10+ years of progressive leadership experience in global technical service roles, preferably with significant experience in the printing systems industry (offset & flexo).
• Proven track record in leading large, distributed service teams and implementing global service transformation initiatives.
• Strong business acumen with P&L responsibility, budgeting, and operational planning experience.
• Experience managing OEM service organizations, third-party service providers, and service channel partnerships.
• Fluency in English required; additional languages (e.g., German, Spanish, Mandarin) are an asset.
• Willingness to travel internationally up to 40%.

What we offer

• Strategic leadership role in a global, innovation-driven company
• Opportunity to shape the future of service in a technologically evolving industry
• Global exposure with cross-cultural leadership opportunities