Global Account Director

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

An exciting opportunity has arisen for a customer focused Account Director to join JLL’s Work Dynamics business. The successful Account Director will be accountable for JLL’s overall contractual facilities management performance across EMEA for the account.

What this job involves

• Client relationship management and single-point accountability to the client for delivery of total facilities services in accordance with the contract and to the highest standard achievable
• Setting the standards for safety, quality and efficiency at the clients sites globally achieve and exceed client performance objectives
• Implementation and enforcement of effective cost and quality controls to achieve client and JLL financial targets by region and globally
• Ensure that other personnel involved with the clients Account work in full compliance with local company and labour laws, as well as JLL global policies and procedures and within the structure detailed for the account.
• Ensure that there is no downtime with critical services.
• Achieve a high level of Client satisfaction by providing an excellent service and attend to client complaints and resolve them promptly.
• Practice diligent preparation / follow-up, i.e. personally checking things out, being well prepared for client meetings, provide timely delivery of services.
• Communicate clear organizational responsibilities, goals and objectives to staff.
• Lead, motivate and galvanise staff to achieve business targets.
• Help nurture a quality team that consistently achieves business targets.
• Provide leadership, guidance and coaching to staff.
• Reward hard work and positive results.
• Demonstrate commitment to the client’s objectives.
• Keep abreast of developments affecting the client and its business.
• Understand the client’s mission and goals
• Provide the client with regular and relevant thought leadership and ensure awareness of JLL products and services that can provide solutions to client needs and strategies

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• Able to demonstrate a proven track record in delivering total facilities management solutions; handling complex account structures, running multiple operational FM teams, across multiple locations and countries.
• Experienced in navigating International Matrix business environments (within EMEA region, or globally)
• Experienced in handling client and/or firm sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
• Experienced in balancing the interests of the client with those of the firm
• Able to translate client needs into existing or new business growth
• Able to recognise when to consult the client, versus being the client’s advocate, ally, critic or defender of own service delivery team if needed
• Experienced in managing an Account P&L
• Able to understand key technical processes and impact on delivery of services
• Able to demonstrate true leadership skills with the acumen to manage performance of the delivery team
• Experienced in management reporting
• Able to demonstrate strong presentation, interaction and communication skills
• Able to drive account delivery optimization and continuous improvement/transformation
• Confident with team/client and uses emotional intelligence in dealing with team/clients
• Able to bring clarity, perspective, and oversight to account teams

What you can expect from us

You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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