IS Technology Specialist Consumer Device Management

IS Technology Specialist Consumer Device Management

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have strong technical skills, an analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for. At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

IS Service Owner

Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will apply IT knowledge and expertise to help solve complex technical or professional activities. You will also showcase your expertise by being a key resource, a definitive source of knowledge about services and solutions, to contribute your expertise to enhance organizational efficiency.

• Acts as a Subject Matter Expert and focal point in consumer device management service area including Windows endpoints, Mobile endpoints iOS/Android, Mac devices.
• Key contributor to the overall design, transformation of the automated device provisioning process.
• Works with the Architecture team to create state of the art solution aligned with core IS strategy and landscape.
• Translate business requirements in a technical solution meeting business demand.
• Coordinates incidents and changes as needed. Receive and manage escalations.
• Collaborates with Service Desk/Expert Desk/Vendors for ensuring faster resolution of incidents.
• Collaborates with other teams to maintain operational efficiency.
• Steers internal teams as well as supplier to achieve operational excellence.
• Identifies, delivers and manages the CSI.

Qualifications for the role

• Bachelor's degree in information technology, Computer Science or similar
• Certifications required- ITIL v4 Foundation, Microsoft Azure
• Certifications preferred- JAMF 200 or 300
• Experience with enterprise grade end-to-end device management is critical to success

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

Our mission in ABB IS (Information Systems) is to harness the power of information technology to deliver valuable, reliable, and competitive IS services for ABB. If you have strong technical skills, an analytical mind, and the drive to help us stay ahead of the competition, you are the one we are looking for.