Internship: Ticket Quality Auditing Tool

Internship: Ticket Quality Auditing Tool

Assignment type: Internship

Start date: September 2025

Assignment duration: 3 – 6 months

Desired study: Computer Science, Data Science, Artificial Intelligence, Information Technology and Software Engineering

Language: English

Description of assignment

Are you passionate about developing tools that enhance business operations? Join us as an Intern Developer and help build a Ticket Quality Auditing Tool that will revolutionize how we assess and improve the quality of customer support interactions.

In this role, you will work on creating a tool that evaluates support tickets for clarity, professionalism, accuracy, ticket status, and compliance with service level agreements (SLAs). The tool you develop will empower our support teams with insights to ensure consistent and high-quality service and ticket quality.

Department description

You will be joining the AMZ DSD (Amazon Dedicated Service Department) team within Vanderlande’s Service business unit. The team operates at the intersection of high-performance logistics, customer support, and technical innovation, closely collaborating with global AMZ FCs and various internal departments. The working environment is dynamic and multidisciplinary, where collaboration, creativity, and initiative are highly valued. Interns are treated as full team members, actively contributing to impactful projects and strategic discussions.

Tasks/responsibilities

• Design and develop a tool to audit customer support tickets based on predefined quality criteria
• Implement scoring systems to measure key aspects of ticket quality
• Create dashboards for reporting and visualizing agent performance
• Documentation: Document the results comprehensively and present findings to the team.
• Testing and Validation

Your profile

• Proactive attitude and problem-solving mindset
• Experience or interest in AI, scripting (e.g., Python, java, etc)
• Experience or interest in dashboarding tools (e.g., Power BI, Grafana)
• Basic knowledge of networking or industrial systems is a plus
• Passion for sustainability and innovation
• Strong communication skills
• Ability to work independently and in a team
• *Mandatory enrolment to a Dutch Education System & resident of The Netherlands.